Reporting to the
Customer Supervisor, the
Sales Desk - Customer Service Agent plays a vital role in creating a great first impression, ensuring that all customers receive a
VIP service. Working as part of our
Sales Desk Team you will oversee the check-In performance, make flight bookings, process additional sales and resolve customer queries. Working together, you willl ensure the efficient running of the Sales Desk at the airport.
You will have responsibility for taking payments for sales as well as supporting the effective resolution of customer queries as they arise. Creating a friendly welcome for all
Jet2.com and
Jet2holidays customers, you will effectively monitor the queuing system and queue times to ensure efficiency and compliance with company standards and operating procedures.
The successful candidate will already be demonstrating
Role Model behaviours. You will have a genuine passion for delivering great
customer service and be able to demonstrate a proven track record in handling
customer queries in a
fast paced environment. With previous experience of successfully meeting
sales targets, you will also have a working knowledge of MS Outlook and Excel, with good
numeracy skills.
We offer a competitive salary as well as
full training, free car parking and
fantastic opportunities for progression in a growing business!
This is a great opportunity to be part of an exciting forward thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 9 UK bases.
Help us to send our all-important customers on holiday with
Jet2.com and
Jet2holidays!!
Ground Operations
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