Revenue Integrity and Fare Audit Coordinator

Apply now

Location: Brussel
Job type: Permanent
Aircraft type:
Contact:
Sector: Operations
Job Role:

Revenue Integrity and Fare Audit Coordinator

Job objective

The function of the Revenue Integrity and Fare Audit Coordinator is to take initiatives on 5 major topics to protect the revenues as from the start of the booking cycle until and after the ticket issuance. The final objective is to limit the loss of achievable revenues through misuse or non-observation of fare and ticketing rules

1. Flight Firming

2. Fare & Ticket Audit

3. Fraud Prevention

4. Revenue Protection

5. Revenue Integrity

Key result areas

Flight Firming:

* Manage the set up and maintenance of the Ticket Time Limit business rules in the LSY RI3 system.

* Identification and cancellation of fictitious reservations and un-ticketed no-shows.

* Internal stakeholders are Sales and Revenue Management, IT, internal audit, fraud prevention, and quality control.

Fare & Ticket Audit:

* Observe the fare levels, rules and restrictions at time of ticket issuance.

* Set up the retroactive realization of missing revenue with the help of the outsourced third supplier (Accelya).

* Follow-up of the contract with the external supplier. Prepare internal reporting and challenge sales responsible to optimize ADM recuperation.

Fraud Prevention:

* Identify and analyze the ticket usage, manipulation, misuse and fraudulent behavior.

* Develop and implementation of measures to close loopholes, reduce fraud and recover lost revenue.

Revenue Protection:

* Analyze processes and identification of weaknesses and mistakes leading to revenue losses.

* Definition and implementation of measures to reduce revenue leakage.

Revenue Integrity developments in Eurowings & Lufthansa Group

* Stay tuned with recent Revenue Integrity developments through adequate external networking and attendance of Revenue Integrity meetings at EW and LHG.

* Report internally on potential process alignments and harmonization or other improvements for the future.

* Define the scope and requirement for such improvements

The position reports to the Head of Revenue Integrity.

Your profile

* Higher Education or equal experience working in several ATO/CTO/ Call Centre functions

* At least 2 years of relevant professional experience in following processes:

* ATO/CTO/ Call Centre

* Pricing

* Sales

* ICT

* Project management

* Process evaluation / drawing

* Fluent in English

* Reservation system knowledge

* Excel wizard / office tools

* Knowledge of revenue accounting system (BSPLink) of benefit

* procedures & processes of customer service centers of benefit

* Good communication skills

* Team player

* Open to change

* Agile in working with figures

* Analytical skills
Apply for this job

CV:





x
We use cookies Cookie policy. Our Privacy policy. Agree