Resource Coordinator

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Location: Toronto
Job type: Permanent
Aircraft type:
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Sector: Operations
Job Role:

Key Accountabilities

Reporting to the Manager, Resource Management Unit, the incumbent will develop and manage daily operational plans for aircraft stands, hardstand bussing operations, and remote aircraft parking; assign and manage Baggage Carousels and Laterals to scheduled and adhoc flights, while ensuring that Baggage Information Display Systems (BIDS) accurately displays baggage information; assign and manage check‐in counters to the various carriers; ensure Flight Information Display Systems (FIDS) accurately display flight details; respond to special requests from internal/external stakeholders and customers; ensure allocated facilities are used to maximum efficiency; and participate in various Irregular Operational Plans, such as Departure Traffic Management Initiatives (D-TMI). The incumbent will also: confirm airline/aircraft schedules in advance to assist in resource planning; revise plans to accommodate the myriad schedule changes and operational delays; evaluate future allocation options; monitor Terminal flow control issues/problems via CCTV cameras; ameliorate problem situations before they become unsafe or unmanageable; liaise with tenants, operational agencies and GTAA departments regarding facility allocation decisions; and assist in emergency response when directed.

* Revise plans to accommodate the myriad schedule changes and operational delays

* Develop and execute daily plans for Terminal Facility allocation

* Assign baggage carousels and posting of assignment on the Baggage Information Display System (BIDS)

* Assign outbound baggage laterals to flights and check-in counters to the various carriers

* Ensure Flight Information Display Systems (FIDS) accurately display flight details

* Ensure all dynamic way-finding is accurate and allocated facilities are used to maximum efficiency

* Make key decisions on level of service issues

* Confirm airline schedules in advance to assist in resource planning

* Revise plans to accommodate the myriad schedule changes and operational delays

* Evaluate future allocation options

* Liaise with tenants, operational agencies and GTAA departments regarding facility allocation decisions

* Assist in emergency response when directed

* Train and evaluate colleagues and update manuals and other duties as assigned such as acting as the Unit liaison to IT, etc.

Qualifications

* Must possess a post-secondary education in a field related to Airport or Airline Operations (i.e. Aviation, Transportation and/or Logistics), or an acceptable and proven combination of education and/or experience in Aviation, Transportation, and/or logistics

* Must have 2-5 years’ experience in Airport/Airline Operations and have proven skills in providing customer service

* Proven skills in Resource Allocation preferred

* Minimum of 2 years of experience working in a position with a component related to a Safety Management System, or Safety Program or as part of a safety committee preferred

* Confirmation of appointment to this position is contingent on the successful completion of the Resource Coordinator Training Program

* Must be able to obtain and retain a Transportation Security Clearance

Knowledge, Skills and Abilities

* Must have knowledge of computer applications including database, spreadsheets and internet based software; and knowledge of industry terminology, city codes (ICAO and IATA), aircraft types, airport processes and passenger flows, counters, baggage belts, and gates

* Must possess knowledge of the topography and layout of Toronto Pearson airport including the aprons, taxiways and runways; runway/taxiway combinations used by Air Traffic Control

* Must possess strong problem-solving skills and sound judgment in a customer-centric environment

* Must possess enthusiasm and initiative when attempting to avoid conflict or inconvenience to tenants and the public

* Must have strong communication skills (oral, written and listening) and possess a customer-service background with demonstrated decision-making skills in a challenging and dynamic environment

* Must have excellent skills using MS Office (Outlook, Excel) and i-share and an ability to learn and use complex IT systems

* Must possess the ability to meet deadlines with competing interests of various departments

* Must have a strong ability to concentrate and to handle multiple priorities with excellent attention to detail while under pressure

* Must be able to perform shift work in an atmosphere that may result in distraction and interruption of work routines

* Must be able to respond to conflicting demands and changing priorities in a diplomatic manner
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