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Program Manager Digital Cust Products

Position Title: Program Manager, Digital and Customer Products

Position Summary:

The Program Manager, Digital and Customer Products plans, coordinates, and manages a portfolio of projects in the Digital and Customer Products group. With the guidance of the Director, Digital and Customer Products, the Program Manager actively leads all aspects of the projects from start to finish, including project team definition, project planning, documentation, contract and budget management, full project execution, tracking, reporting, rollout, interfaces with training and support groups, and program communication.

Essential Responsibilities:

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Actively lead all aspects of a portfolio of projects working through multiple Project Managers from start to finish including:

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Project initiation: Define project high level scope, establish stakeholders, create resource plan, secure funding and manage business cases.

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Project planning: Define project team. Establish resource allocation decisions with Directors/Managers of each product area. Coordinate business partner selection and ongoing business partner management. Establish project criteria and metrics for success.

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Project execution: Collect project documentation, deployment plan, support plan. Interface between Digital and Customer Products team, business units and business partners.

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Project control: Manage changes, risks, scope, cost, quality, communications, time, and procurement.

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Project closure: Collect formal acceptance, evaluate established success criteria to determine success.

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Position also creates a program tracking tool as well as manages, updates, and reports on programs on a regular basis.

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Other duties as assigned

Minimum Experience and Qualifications:

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Bachelor’s Degree in related discipline; or 5 years of relevant experience in lieu of degree.

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Two (2) years of Digital, E-commerce and/or agency experience

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Three (3) years project management experience

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Demonstrated leadership through project/team management

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Knowledge of Microsoft Office Suite, including Outlook, Project, Excel, Word and Visio

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Knowledge of budget processes

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Strong interpersonal, leadership and managerial skills including the ability to motivate others

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Ability to work well with others and complete tasks with minimal supervision

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Ability to work effectively with all levels and in diverse environments

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Ability to manage risk

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Excellent verbal and written communication skills

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Ability to tailor communication style to different audiences, and to exercise good judgment in frequency and nature of communications to different parties (senior management, stakeholders, team members, etc.)

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Ability to manage multiple projects and clients simultaneously

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Able pass a ten (10) year background check and pre-employment drug test

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Legally eligible to work in the country in which the position is located

Preferred Experience and Qualifications:

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Awareness of and experience with industry standard project management and development methodologies

Crewmember Expectations:

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Regular attendance and punctuality

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Potential need to work flexible hours and be available to respond on short-notice

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Well groomed and able to maintain a professional appearance

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When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft

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Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun

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Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards

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Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))

Equipment:

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Computer and other office equipment

Work Environment:

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Normal Office Environment

Physical Effort:

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Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the crewmember(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Expectations may be subject to change as the needs of the organization change.

JetBlue Airways Corp. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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I would like to apply for the post of Program Manager Digital Cust Products bases at your esteemed organisation. I have attached my CV.

CV:

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