Operations Manager

Apply now

Location: Hertfordshire
Job type: Permanent
Aircraft type:
Contact: Nick Oneill
Sector: Operations
Job Role:

Oaklands Global has an exciting new Operations Manager Position to work for rapidly expanding client based in Hertfordshire.

 

My client is a global booking platform for private jet charter, they strive to make it faster to compare and book private jets to save their clients as much money as possible. With a database of over 7000 aircraft Internationally, expert teams and Argus and Wyvern Broker status they are able to provide excellent service 24/7

 

As part of our global expansion, the company is looking for Flight Advisors to join their dynamic Flight Sales Team based in Hertfordshire.

 

As the Operations Manager you will be based in our offices in Hertfordshire. You will work closely with the Flight Team, to ensure every flight goes perfectly. You will be put in charge of a small team to manage the customer experience.

 

The successful candidate

  • You are highly-organised with a strong attention to detail
  • You have an ability to communicate professionally with high profile and High Net Worth individuals
  • You should feel confident working in a dynamic fast-paced environment and calm under pressure
  • You will be an engaging individual with a can-do attitude who is comfortable working towards both individual goals and team objectives

 Daily responsibilities will include:

  • Responsible for the seamless operation of every flight; from sale to post flight actions
  • Liaising with customers on the phone, email, messaging and in person
  • Coordinating with our supply chain of aircraft operators, support team and crew
  • Organising ancillary services such as catering and ground transport
  • Checking all operational aspects of the flight including airport and ATC slots & weather
  • Managing 2 assistants and their roster
  • Improving Standard Operating Procedures and documenting changes in our Ops Manual
  • Meeting and greeting clients at airports
  • Occasional European travel and possible trips to the PrivateFly office in Fort Lauderdale
  • Working alongside the marketing team on customer retention initiatives
  • Requesting post flight feedback and reviews

 

 

Apply for this job

CV:





x
We use cookies Cookie policy. Our Privacy policy. Agree