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• Provide H24 coverage and operational support to all London ACS brokers but growing to support international offices in the future.
• Being the safety net for all London Office divisions (CommJ,Cargo, ExecJ) – should an ACS flight have a Tech Issue ACS OPS is on hand 24/7 to assist in AOG recovery by liaising with Tech Airline and providing recovery solutions using ACMI.
• Provide operational information to all brokers in all global divisions.
• Sell ACMI sub charter services to airlines. (Aircraft,Crew,Maintenance,Insurance)
• Being there every step of the way with live broker flights – providing a full service to our brokers and advising if there is any potential issues
• Flight Watching, Sending Movement messages to brokers (and clients when requested)
• Building relationships with airlines worldwide
• Continuous duty for OCC to update ACS CRM systems – Updating Airline/Airport/Handling information to allow ACS to have the most updated data.
• Becoming the HUB for All operations worldwide within ACS and the HUB for all ACMI.
• Assist the OCC Manager with development of the Operations department’s product offering.
• Assist the OCC Manager with training of the Operations team (as directed).
• Flight repping as directed by Flight Services and agreed by the OCC Manager.

WHAT WE LOOK FOR

• Ambition, drive and self-motivation  
• Confidence in developing relationships with clients and suppliers
• Exceptional communication skills
• Excellent problem solving and negotiation skills
• Fluency in English is essential; a second language is an advantage
• Ability to thrive working under pressure
• A high sense of urgency 
• Determination to achieve results and exceed goals
• A hard-working team player

WE OFFER

• Opportunity for extensive travel
• 22 days’ holiday per year Plus Bank holidays (added into total allowed Annual leave) which increases with length of service 
• Additional paid leave options for Christmas, Valentine’s Day, your birthday, moving house, weddings and civil partnerships.
• On site gym, available for use 7 days a week
• Canteen open for breakfast and lunch
• Private healthcare and pension
• Award-winning in house training and mentoring
• Promotion and career development opportunities
• A friendly, fun and very exciting environment enhanced with regular company-funded social events, such as Friday night drinks and seasonal parties

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I would like to apply for the post of Operations Controller bases at your esteemed organisation. I have attached my CV.

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