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Operational Support and Service Delivery Specialist

We know what sets Virgin Australia apart is our people and the drive that we all have to make a real difference for our guests. Our culture encourages innovation whilst ensuring that our guests remain the focus of our business. We deliver a highly professional and polished service, whilst ensuring that we are safe in everything that we do. We want dedicated people who are passionate about customer service and ready for the challenge of working in a challenging environment.

The reality is that being a team member of the Virgin Australia group of airlines involves hard work but is very rewarding. Our people are at the cornerstone of the business and their award winning service to every guest every day is putting the magic back into flying.

About the role:

The IT Airport Operations team are responsible for safe guarding operations at airports and assisting in the delivery of numerous IT projects and initiatives at airports across the country.

As an Operational Support and Service Delivery Specialist, you will have a strong understanding of the business’ utilisation of IT services and provide a clear and trusted doorway of escalation back into IT for follow up on issues.

You will actively build and maintain relationships with internal/external key stakeholders like airport/regional managers and service providers and assist in the delivery of our Check-in redevelopment strategy to rollout enhanced kiosk and bag drop technology at numerous airports.

Please note that this role will require a lot of travelling between major airports within Australia.

Who you are:

Incredible Communicator: you pride yourself on your verbal and written communication skills. You’re comfortable negotiating outcomes, facilitating inspiring workshops and managing conflict.

Consultative and Dynamic: you thrive in a fast paced agile environment, focussing on commercial outcomes and delivering on business objectives.

Investigative, methodical and analytical: you identify, investigate and manage issues, constantly seeking to minimise the impact to the business. You enjoy pro-actively working with stakeholders and understanding their requirements to deliver best in class solutions.

Passionate collaborator: thriving in fast paced environments, you enjoy managing stakeholders and ensuring expectations are exceeded.

What you’ll need:

* An ability to breakdown and understand complex situations/environments

* Proven experience in analysing and documenting business requirements

* Knowledge of Project Management methodologies and previous project delivery experience

* Vendor Management experience

* Ideally you will also have an understanding of airport operations and Virgin Australia’s Ground Transformation Program product.

What you’ll get from us:

Other than the opportunity to work for an award winning airline…

As a Virgin Australia team member, you will also receive fantastic employee benefits including discounted flights for you, your family and friends (across domestic and international) and global accommodation options.

Interested?

This is a fantastic opportunity to join an IT team that are heavily integrated in Airport Operations. Are you up for the challenge?

I would like to apply for the post of Operational Support and Service Delivery Specialist bases at your esteemed organisation. I have attached my CV.

CV:

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