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Member Services Representative AA Credit union Payments Processing
Location: AAFCU Headquarters (DFW-AACU)
Additional Locations: None
Requisition ID: 27067
Overview
Join us for a career with endless possibilities.
Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You’ve come to the right place.
You don’t have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers. At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people.
What does it take to join us? We’re glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.
Fortunately, we’re building on almost a century of innovation and firsts in our industry – and we plan to continue that tradition of excellence.
About The Job
This job is a member of the Credit Union Team within the American Airlines Credit Union. This position will be responsible for daily functions associated with check processing, item processing, direct payments and funds transfers.
Specifically, you’ll do the following:
* Completes data entry and balancing functions
* Coordinates return items with members, outside vendors, the Federal Reserve Bank and other institutions
* Assists other departments with fraud resolution, member inquiries and related accounting general ledger balancing
* Works member cases/activities assigned
* Follows and maintains policies and procedures to ensure strict compliance of NACHA rules and regulations and Federal Banking laws
* Processes loan payments, multi-account and member deposits, credit card payments, and other checks, such as IRA, bankruptcy and payoff checks
* Reviews, analyzes and approves Remote Deposit, Mobile, ATM, and other imaged enabled products
* Logs, researches and makes necessary GL, account adjustments and/or returns
* Processes stop pays and check batching
* Completes daily balancing and branch closing
* Obtains information from members for the timely and accurate processing of international and domestic funds transfer requests
About The Job (Continued)
Specifically, you’ll do the following: (Continued)
* Researches and verifies incoming and outgoing funds transfer information
* Communicates with vendor to process funds transfers
* Understands and is familiar with outgoing and incoming funds transfer laws
* Deposits check returns, researches member returned checks on draft changes, processes
* member checks, verifies members for outgoing funds transfers, and Federal Reserve verifying and releasing funds transfers
* Completes daily processing of workflows related to late returns, source of receipts, foreign collections and legal fees
* Ability to work extended hours in support of business needs
* Researches and verifies incoming and outgoing funds transfer information
* Communicates with vendor to process funds transfers
* Understands and is familiar with outgoing and incoming funds transfer laws
* Deposits check returns, researches member returned checks on draft changes, processes
* member checks, verifies members for outgoing funds transfers, and Federal Reserve verifying and releasing funds transfers
* Completes daily processing of workflows related to late returns, source of receipts, foreign collections and legal fees
* Ability to work extended hours in support of business needs
Qualifications
Required Qualifications
* High school diploma or GED
* Intermediate Excel and Word experience
* Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
* Ability to exercise excellent customer service skills
* Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team
* Ability to perform mathematical calculations and analyze data
* Ability to effectively prioritize work and meet deadlines under high volume pressure
* Ability to cross-train and perform any role assigned within department
* Ability to interact professionally with all employees and members
* Ability to work independently and with minimal supervision
* Ability to self-motivate with strong organization skills and capacity for attention to detail
* Ability to effectively prioritize work and meet deadlines
* Ability to maintain satisfactory performance and attendance
* Must pass applicable American Airlines pre-hire compliance checks
* Must have an acceptable credit history, which will be verified
* Responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act
Preferred Qualifications
* Previous customer/member service experience
* Previous banking or Credit Union experience
Additional Locations: None
Requisition ID: 27067
Nearest Major Market: Fort Worth
Nearest Secondary Market: Dallas
Job Segment:
Credit, Credit Union, Bank, Banking, Customer Service Representative, Finance, Customer Service
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