Lounge Host

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Location: Brussel
Job type: Permanent
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Lounge Host

Mission

For the Brussels Airlines lounges at Brussels Airport we are looking for lounge hosts to reinforce the team. As a Lounge Host you focus on delivering an exceptional guest experience and always look for opportunities to pro-actively respond to the needs of our guests. You will guard over the strict lounge access policy and manage the space assuring it remains meticulous.

Working as a Lounge Host you will execute various roles of Lounge Host, Maître de Lounge and Lexus Brand Ambassador (Brussels Airlines has opened a brand new lounge in partnership with Lexus).

Key Responsibilities

* Welcome guests in the Brussels Airlines lounge

* Guard over the strict lounge access rules

* Anticipate guest needs and act as a point of reference for guests who need assistance or information

* Ensure the overall lounge remains meticulous and make sure supplies of food and drinks are adequate in quantity and quality in cooperation with are caterer

* Coordinate operations on site for temporary additional activations (food and drinks tasting, etc.)

* Handle guests complaints when necessary

* Act as a Lounge Host and/or Maître de Lounge and/or Lexus Brand Ambassador

* Lexus Brand Ambassadors will be trained by Lexus in Omotenachi (Art of Hospitality) and will assist guests with the different Lexus activations and capture customer leads.

Your Profile

* Proven experience in hospitality

* Experience in aviation is a plus

* Proficiency in English, French and Dutch

* Excellent communication and interpersonal skills

* Polite and confident with a great deal of patience

* Customer service and hospitality are in your DNA

* Ability in multi-tasking and time management

* Coordination skills and aptitude to solve problems

* Ability to work in shifts patterns and weekends

* High school diploma /degree in hospitality management or equivalent through relevant experience

Please send your CV and motivation letter.
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