Lounge Host
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Location: Brussel
Job type: Permanent
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Job Role:
Lounge Host
Mission
For the Brussels Airlines lounges at Brussels Airport we are looking for lounge hosts to reinforce the team. As a Lounge Host you focus on delivering an exceptional guest experience and always look for opportunities to pro-actively respond to the needs of our guests. You will guard over the strict lounge access policy and manage the space assuring it remains meticulous.
Working as a Lounge Host you will execute various roles of Lounge Host, Maître de Lounge and Lexus Brand Ambassador (Brussels Airlines has opened a brand new lounge in partnership with Lexus).
Key Responsibilities
* Welcome guests in the Brussels Airlines lounge
* Guard over the strict lounge access rules
* Anticipate guest needs and act as a point of reference for guests who need assistance or information
* Ensure the overall lounge remains meticulous and make sure supplies of food and drinks are adequate in quantity and quality in cooperation with are caterer
* Coordinate operations on site for temporary additional activations (food and drinks tasting, etc.)
* Handle guests complaints when necessary
* Act as a Lounge Host and/or Maître de Lounge and/or Lexus Brand Ambassador
* Lexus Brand Ambassadors will be trained by Lexus in Omotenachi (Art of Hospitality) and will assist guests with the different Lexus activations and capture customer leads.
Your Profile
* Proven experience in hospitality
* Experience in aviation is a plus
* Proficiency in English, French and Dutch
* Excellent communication and interpersonal skills
* Polite and confident with a great deal of patience
* Customer service and hospitality are in your DNA
* Ability in multi-tasking and time management
* Coordination skills and aptitude to solve problems
* Ability to work in shifts patterns and weekends
* High school diploma /degree in hospitality management or equivalent through relevant experience
Please send your CV and motivation letter.
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