Leisure Travel Consultant Call Center
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Location: Montreal
Job type: Permanent
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Sector: Operations
Job Role:
Leisure Travel Consultant, Call Center
We are looking for ambitious sales-focused experts to cater to our constantly growing clientele. You excel at providing excellent customer service and consistently exceed clients’ expectations when answering calls from our client base. You are a professional who can create expertly curated leisure itineraries around the world quickly and proficiently.
Responsibilities
* Answer incoming calls from external customers (B2C);
* Quickly determine specific client needs in a resourceful, entrepreneurial and thorough manner;
* Search and sell travel packages using available tools at your disposal;
* Sell travel packages of all product categories including the preparation of complex itineraries;
* Communicate confidently different travel options offered by all the major suppliers;
* Give customer support to our clients booking through our online booking engines and offer support on ongoing files;
* Be alert to changing trends; customer needs and be able to adapt the services to the client’s needs even when difficult circumstances arise.
Requirements
* Must have a minimum of 2 years selling travel products within an agency or call centre environment;
* Bilingual: French, English;
* OPC certification; TICO certification (an asset);
* Experience in planning and booking worldwide travel containing a mix of products;
* Be comfortable selling ancillary products in order to maximize profits;
* Ability to influence using proficient sales and prospecting techniques while building friendly and positive relationships;
* Strong communicator; participative; enthusiastic; optimistic; accommodating; energetic; verbal and active;
* Ability to work under pressure and multi-task.
Additional Information
* Work schedule: Full time (37.5h)
* Competitive incentives paid monthly based on personal performance.
* Travel privileges offered by our privileged suppliers.
* The Call Centre is open from 8.00 a.m. to 9.00p.m. weekdays and 9.00 a.m. to 17.00 p.m. weekends. - Agents work on a full-Full-time basis (37.5 hours) and must be available to work both weekdays and weekends.
Job Details
Location : Montreal Head Office / Downtown
Type of Work : Permanent, full time
Job category : Call Centre and Customer Relations
Business segment : Travel agencies and distribution
Business unit : Transat Distribution Canada
Job # : TDC-18-276
End date of posting : 2018-08-31
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