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Learning Specialist Passenger Services 1

Location: Hong Kong

Department: The Learning Academy

Reports to: Assistant Learning Manager – Passenger Services

Purpose

Deliver airport passenger handling functional, technical and service learning programmes delivery for outports and HKIA.

Ensure frontline airport staff and airport leaders have the required technical and behavioural competencies to carry out core duties according to operational and service standards.

Enable port Trainers, Training Coordinators and Airport Leaders to implement effective training and development programmes according to the needs of the business and individuals

Key responsibilities and tasks

* Deliver functional, technical and service programmes system wide for airport staff and ground handling agents.

* Deliver train-the-trainer certification courses for ground handling agent trainers. Conduct supplier training / trainer auditing programmes in outports.

* Actively liaise with local port training coordinator to identify local needs and support learning plans.

* Participate in new training programme design and delivery projects.

* Provide ‘cutover’ training to ensure new stations, change of suppliers, new terminals and new systems are effectively launched.

Qualifications / Experience

* 5+ years of airport passenger handling experience (supervisory experience or above preferred)

* In-depth subject matter knowledge

* Role model of customer service and operational excellence

* Strong personal presence and verbal / non-verbal communication skills

* Excellent verbal and written communication skills in English

* Flexible and adaptable

* Strong planning and organising skills

* Strong sense of responsibility and acts as a supportive team player

* Facilitation skills to deliver learning sessions

* Passion for learning

* Willingness to travel extensively

Competencies

* Developing Professional Expertise

* Planning and Organising

* Teamwork and Building Partnerships

* Analysis and Problem Solving

* Accountability

* Communication

Application deadline: 27 September 2017

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

I would like to apply for the post of Learning Specialist Passenger Services 1 bases at your esteemed organisation. I have attached my CV.

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