Learning and Capability Specialist

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Location: Australia
Job type: Permanent
Aircraft type:
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Sector: Operations
Job Role:

Here at Virgin Australia, we have the best talent, doing the best work of their lives with meaning. Our continuous focus on the guest experience is what unites us and sets us apart in our vision to be the world’s most rewarding travel experience.

This is an exciting opportunity to join a team of dedicated and enthusiastic learning and development professionals to lead the design and development of engaging training solutions based on best practice learning principles for our airport frontline teams across the Virgin Australia Group.

Getting to know the role:

The Learning & Capability Specialist is responsible for building capability for our teams by designing and delivering soft skills and behavioural training to support the Ground Operations Human Factors and Non-Technical Skills training, leadership programs and customer service curriculums.

Key responsibilities include:

* Engage with key stakeholders to identify, scope, design and deliver training programs which will drive safety, customer focus, service improvement and employee enablement

* Contribute to the implementation of projects & initiatives by assisting with training risk assessments, training needs analysis and development of training solutions

* Maintain broad knowledge of and understanding of airport operations, including current challenges and processes through regular engagement and operational exposure.

* Lead the development and incorporation of multi-media design elements into broader learning curriculums

* Proactively review opportunities to implement solutions which supports simplicity and efficiency within existing processes and training programs

* Coach and mentor learning designers to grow design capability and ensure conformance with best practice and design standards

* Drive and influence effective facilitation with regular observation of classroom training ensuring high standards are maintained

Getting to know you:

You are a committed Champion of Better, you strive for better everyday and are not afraid to challenge the status quo. You are thorough in everything you do and understand that the smallest of details can often have the greatest impact. Your diverse communication skills, and experience working with a range of people from various backgrounds and expertise will lead you to success in this role.

In addition, you will have:

* a Certificate IV in Training and Assessment

* Advanced design and facilitation skills for soft skills and behavioural training

* Intimate understanding of best practice learning and development methodology for adult leaners, within a regulated environment

* Highly developed interpersonal, written communication and organisational skills and a proven ability to work to deadlines and prioritise workload effectively

* demonstrate an intermediate understanding and use of e-learning authoring tools (Articulate), photo & video editing (Adobe Creative Suite) and Microsoft Office applications (Word, Excel, PowerPoint, SharePoint)

Interested?

If you are looking for the next challenge in your career and have a passion for training design and delivery, then apply now!
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