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Lead Cargo Commercial IOC Officer Qatar Airways Doha
About the Job
As a Lead Cargo Integrated Operational Centre( IOC) officer you represent Qatar Airways (QR) Cargo as a part of the key decision making team within the Integrated Operational Centre (IOC) to improve operational efficiencies and customer service in the QR network by centralizing and pro-actively monitoring the planning, payload and communication of irregular operations. Ensure punctuality and safety of all Qatar Airways operations to achieve optimum utilization of cargo space on QR flights through efficient planning of space, monitoring payload, immediate connections and coordination with inter departmental personnel to contribute directly to the amount of revenue generated on each flight.
Accountabilities:
- Supervise daily operational functions as a centre of the commercial live operation in accordance with QR policies.
- Effectively support IOC Network Planning in case of flight disruption and formulate a robust re-protection plan for passenger flights
- Co-ordinate with Cargo Route management for re-protection plan on Freighter flights.
- Exercise authority over any action which may minimize cargo disruptions.
- Ensure delays taken on behalf of Cargo Revenue management are justifiable and meet all agreed criteria.
- Evaluate upgrade/ re-route/additional proposals prior to disseminating the request to IOC Network planning.
- Contribute to on time performance (OTP) and ensure OTP in case of irregular operations (IROPS).
- Timely submission of reports for Cargo Management review.
- Regularly evaluate the team’s objectives, procedures and practices and make appropriate changes.
- Oversee and supervise the teams daily activities, develop and discipline to maintain a high standard of service delivery.
About You
About You:
You will need to have a Bachelor’s Degree or equivalent.
A minimum of 5 years of job related experience is required and it is preferred that you have experience in cargo departments. You will need to have a focus on optimizing results in an environment with multiple variables.
You need to have strong analytical skills and advanced problem solving capabilities. You will need to have excellent communication skills in English with strong computer skills in MS Word, Excel and Power point.
A strong understanding of cargo operational and commercial processes required by an international network carrier including network planning, sales with knowledge of IATA/TACT regulations is preferred.
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