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IT Technician III IT

About PAC:

Who We Are: Panasonic Avionics takes entertainment to new heights. We’re the world’s leading supplier of (IFEC) inflight entertainment and communications systems that allow airborne passengers to get their fix of live TV, movies, music, interactive games, maps, and much more! We make traveling on airplanes more exciting!

What We Value:

As an organization, we value people who are motivated and driven. We value a collaborative work environment that enhances careers and positively impacts society. We value our diverse work culture committed to delivering products and achieving high results. Seeing our products bring delight to others is just one way we measure success.

Why You Should Join:

A job is only part of what we offer. See how you can flourish in a career while getting the support and resources from some of the most talented people in the industry. You will work on technology that makes traveling the world that much better. Lastly, you will be rewarded with world class benefits and competitive wages. Come aboard, we’ve been expecting you!

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Job Summary:

Identify and resolve complex IT software, hardware and telephony issues. Design, install, configure, administer, and fine-tuning systems and components across the organization in a timely and efficient manner. Work can include image creation, image management, standard help desk ticket resolution, and project support.

Major Responsibilities:

PROJECTS

* May lead, coordinate, and participate in complex projects and key process improvement initiatives for all IT environments throughout the organization.
* Participate in the design and review of new systems and application deployments. This includes the developing of automated imaging and application deployments.
* Implement integration for non-Windows operating environments.
* Recommend and execute modifications to systems in order to improve efficiency, reliability, and performance.
* Provide technical input regarding hardware standardization.
* Develop and maintain systems documentation for educating end users and IT staff.
* Collaborate with IT and business stakeholders to develop enterprise computing hardware and software standards.
* Implement standardization roadmaps, coordinating with IT personnel and managing vendor resources through the delivery lifecycle.
* Identify and implement leading practices and enhancements for Windows, Mac, and iOS environments.
* Work can include help desk ticket resolution, equipment deployment and project support.

TECHNICAL SUPPORT

* Troubleshoot, diagnose and resolve complex user support hardware and tier 1-3 software problems including end-user desktop PCs, Telephony and enterprise data servers.
* Install, configure, test, maintain, monitor, and troubleshoot end user telephony, hardware, networked peripheral devices, and networking hardware products.
* Ensure that IT systems comply with established policies, standards, licensing agreements, and configuration guidelines.
* Review and deploy new service packs, hot fixes, system updates, and vendor-supplied patches according to best practices.
* Enterprise Windows 7 and 10 Migration and Deployment Experience Required
* Technical knowledge of internal desktop components, including Graphics adapters, Hard Drives, Sound cards, NIC’s, PSU’s, SCSI adapters, SATA adapters, USB, WNIC’s etc.
* Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions as needed.
* Ensure that workstations comply with established policies, standards, licensing agreements, and configuration guidelines.

Knowledge/Skill Requirements:

* Advanced Technical IT experience and problem solving within a technical team environment
* Enterprise Windows 7 and 10 Migration and Deployment Experience Required.
* Enterprise migration and deployment experience required.
* Demonstrable strong customer service skills.
* Advanced technical knowledge of internal computing and telephony components.
* Strong familiarity with VOIP, DNS and TCP/IP networking.
* Excellent written and oral communication skills.
* Good interpersonal skills.
* Apple computing expertise requested.
* Ability to conduct research into issues and products as required.
* Ability to present ideas in business-friendly and user-friendly language.
* Experience working in a team-oriented, collaborative environment.
* Works on problems of diverse to complex scope where analysis of data requires evaluation of variable factors.
* Demonstrates good judgment in selecting methods and techniques for obtaining solutions.

Education/Experience Requirements:

* Bachelor’s Degree in related field and/or Certification. A 2-year degree or certification with a combination of experience may be substituted in lieu of a bachelor’s degree
* Minimum 5 years relevant work experience required to include experience installing, configuring, and maintaining Windows 7, Windows 10 and related Windows networks.
* Industry certifications, such as MCSA, MCSE, ITIL, etc. are very desirable.

Other Requirements:

* Sitting for extended periods of time.
* On-call availability for approximately 4 weeks a year.
* Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components.
* Lifting and transporting of moderately heavy objects, such as computers and peripherals up to 50lbs.

***Panasonic is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, and any other characteristic protected by law or company policy. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation. Pre-employment drug testing is required for safety sensitive positions or as may otherwise be required by contract or law. Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S. Thank you for your interest in Panasonic Corporation of North America.

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Location/Division:

26200 Enterprise Way, Lake Forest, CA 92630, USA

Job Requisition:

AA0496

I would like to apply for the post of IT Technician III IT bases at your esteemed organisation. I have attached my CV.

CV:

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