Start your job search

IT Manager Customer Support Operations

Parker

With annual sales of $14 billion in fiscal year 2018, Parker Hannifin is a Fortune 250 global leader in the manufacturing of diverse motion and control technologies and systems, providing precision-engineered solutions for a wide variety of mobile, industrial and aerospace markets. The company operates in 50 countries and for 100 years we’ve engineered the success of our customers in a wide range of diverse markets. Parker has increased its annual dividends paid to shareholders for 61 consecutive fiscal years, among the top five longest-running dividend-increase records in the S&P 500 index.

PARKER AEROSPACE

Parker Aerospace, an operating segment of Parker Hannifin Corporation, is one of the world’s leading producers of flight control, hydraulic, fuel, inerting, fluid conveyance, thermal management, and engine systems and components for the aerospace industry. We design and build equipment for virtually every aircraft and aero engine being produced in the world today.

In addition to game-changing technology, our customers look to us for shorter lead times, lower costs, higher reliability, and lifetime support. All coupled with the positive attitude and innovative thinking of a true business partner.

Parker Aerospace provides unmatched performance for both our customers and shareholders, built on a foundation of integrity, innovation, and customer satisfaction. As a result, our business has seen consistent growth and, best of all, our team members share in Parker’s success.

Customer Support Operations’ vision is global reach, local focus. We are a global leader of integrated aftermarket services and technical support solutions focused on delivering on our commitments to our customers through technology advancement, innovative MRO solutions with an empowered global team.

Division IT Manager
Customer Support Operations

SUMMARY

In this key leadership role, as our Division IT Manager of the Customer Support Operations Division, you will be responsible for the overall information technology needs of the division and, will be a member of the division leadership team. You will lead the IT Department by setting strategic direction for division wide information systems and services. With service centers and hardware pooling locations located worldwide, we are looking for an IT leader who can partner with the business to develop creative solutions (process analysis & management, materials planning, systems simplification and standardization). that exceeds business needs and supports Corporate IT goals and direction.

RESPONSIBILITIES

• Leads the launch and implementation of division Customer Relationship Management (CRM) tool across multiple sites and regions.
•Provides support and necessary resources to implement division customer response center on a 24/7 basis.
•Develops annual IT plans including support resources, IT systems and infrastructure and effectively articulates the vision for effective implementation.
•Implements and maintains practices and policies for standard operation and performance of the division.
•Directs the implementation and maintenance of systems and services providing essential business functions.
•Oversees IT function for the division working across division service centers.
•Reviews and maintains the compliance of systems to established standards to assure future flexibility and maintainability.
•Provides professional and timely feedback to the corporation to identify new business opportunities for information technology applications and investments.
•Provides directly, or through coordination, all training of division personnel on information systems used by the division.
•Prepares division IT budget plan, forecast and subsequent implementation.
•Travel (25%) to each division and the service centers.
•Actively participates on the division leadership team overseeing the business and setting the strategic direction.

QUALIFICATIONS

•bachelor’s degree, MBA preferred with 10+ years relevant IT leadership experience
•Business and Systems experience including ERP experience (Finance, HR, or Manufacturing)
•Proven leadership ability, strong project managements skills, belief in culture of empowerment, interest in educating others.
•Excellent verbal and written skills, coaching and mentoring, customer service, talent development and organizational planning required.

HOW TO APPLY

Please upload resume in Word or PDF format with your online application at parker.com/careers referencing Job ID # 12533. A cover letter summarizing experience against above qualifications is recommended.

EQUAL EMPLOYMENT OPPORTUNITY

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. U.S. Citizenship/Permanent Resident is required for most positions.
Minority/Female/Disability/Veteran/VEVRAA Federal Contractor.

I would like to apply for the post of IT Manager Customer Support Operations bases at your esteemed organisation. I have attached my CV.

CV:

I agree to Terms and conditions* and Privacy Policy* and Site Usage Policy*

I don‘t want to receive regular notifications (in a form of newsletters) on new/featured Job Listings sent to my e-mail.