Intern Service Desk

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Location: Switzerland
Job type: Permanent
Aircraft type:
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Sector: Operations
Job Role:

Description

Reporting to the Service Desk Team Leader Alun Davies, the Intern Service Desk Officer is part of a Global Service Desk team and is responsible for delivering service level 1 support to all IATA users in GVA.

Responsibilities

Resolve complex problems and implement solutions;
Focus on maintaining the IT environment (PC, printers, cell phones) with a Professional attitude and service;
Provide Service Desk coverage during business hours for customers reporting incidents or seeking assistance in using the standard office automation desktop environment, applications;
Ensure meticulous call logging of all incoming call;
Ensure regular Customer communication and service delivery –first level software and hardware support;
Escalate problems to the other ITS teams according to procedures;
Share expert knowledge;

Qualifications and Skills

Recently graduated (within one year) of an IT degree;
Advanced knowledge of Microsoft Windows 7 and Microsoft Office application suite;
Excellent oral and written communication skills in English; knowledge of an additional language is an asset;
Ability to remain calm, courteous and efficient in emergency situations;
Strong customer focus and interpersonal skills in a global environment;
Ability to work as part of a global team;
Requires a high level of knowledge of multiple complex software packages, hardware and network;
Experience with user administration in Active Directory;
Knowledge of basic hardware components;

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At the heart of IATA are our Values and Behaviors. We all have different personalities, styles and areas of expertise, but you’ll recognize us by the consistent way we act and behave in line with our Values and Behaviors. We are looking for people who bring them to life in everything they do – they are:

* Act with integrity and uphold our standards

* Think strategically in support of the global big picture

* Partner and manage to create high performing teams

* Putting people first by acting with a simple human touch

Here at IATA we are proud of being a Diverse & Inclusive Organization – we have people from all over the world working in our offices, and we extend this to our recruiting practices. We are a meritocratic organization and an equal opportunity employer.
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