Interline Advisor

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Location: Australia
Job type: Permanent
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We know what sets Virgin Australia apart is our people and the drive that we all have to make a real difference for our guests. Our culture encourages innovation whilst ensuring that our guests remain the focus of our business. We deliver a highly professional and polished service, whilst ensuring that we are safe in everything that we do. We want dedicated people who are passionate about customer service and ready for the challenge of working in a challenging environment.

The reality is that being a team member of the Virgin Australia group of airlines involves hard work but is very rewarding. Our people are at the cornerstone of the business and their award winning service to every guest every day is putting the magic back into flying.

About the role

An Interline Advisor at Virgin Australia plays a key role in ensuring the accuracy of revenue associated with sales involving our airline partners. The team handle quality reviews and troubleshooting of transactions processed on behalf of Virgin Australia by an experienced Interline Revenue Accounting outsource vendor.

Verbal and written communication is essential and expected with external parties, primarily with the vendor but also with other airlines and governing bodies like IATA and ATPCo. Additionally the role supports the business with manual billing transactions for areas such as Cargo and other miscellaneous transactions.

Unlike most airlines, this role sits within the commercial area of Network, Revenue and Alliances as we find value in the close alignment of these teams when dealing with Special Prorate Agreement (SPA) negotiations, Interline Pricing and Fare Filing. Therefore an understanding of these other airline departments is very beneficial.

Please be aware that this role is a 12month maternity leave cover.

What you’ll need:

To be successful in this role, you will need strong analytical skills, attention to detail and the ability to manage workload by way of risk profiling. In addition to these key skills, you will ideally have knowledge of:

* Airline interline billing

* The SPA review process

* System coding

* Proration

* RAM rules

* High level back-end accounting

What you’ll get from us:

Other than the opportunity to work for an iconic Virgin brand and award-winning airline…. As a Virgin Australia team member, you will also receive fantastic employee benefits including discounted flights for you, your family and friends (across domestic and international) and global accommodation options.

Interested?

If this is an opportunity that you are interested in then we invite you to submit an application now!

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