Todays Jobs
Job Role
Job Types
Sector
Aircraft type
HR Administration Manager
Apply now
Location: Ashford
Job type: Permanent
Aircraft type:
Contact:
Sector: HR & Recruitment
Job Role:
United Kingdom, Ashford
Posted on September 01, 2017
Gate Gourmet
Human Resources
Job Summary
In this role, you will manage administrative support for the UK&I HR Team, including training, recruitment and referencing administration as well as general employee HR administration and reporting. You will be responsible for development of agreed service level agreements (SLAs) and quality standards, ensuring that these are implemented and adhered to while streamlining all internal HR processes and workflows
Main Duties and Responsibilities:
*
Manage and oversee all administrative support for employees across gategroup based in UK&I, ensuring that SLAs and quality standards are met.
*
Drive continuous improvement of HR admin policies, procedures, documentation and processes to ensure consistency and compliance to legal requirements and avoid duplication.
*
Handle escalated queries from the HR administration team and resolve any issues promptly, also supporting the team with high volumes of work as required.
*
Co-ordinate and allocate workload across the team, ensuring information is passed to payroll and other stakeholders to meet monthly/quarterly deadlines.
*
Ensure HR reporting is managed according to agreed deadlines and quality standards.
*
Train and coach existing and new HR administrators in the team, ensuring that the team are cross-trained on all aspects of HR administration, managing their performance and giving regular feedback.
*
Manage external suppliers (e.g. Cottrills) ensuring that the service is delivered according to the contract and business requirements.
*
Ensure that new employees referencing is managed according to agreed timelines and that administration for recruitment days is supported if required.
*
Ensure logistics (e.g. room booking) and training course administration is managed according to agreed timelines.
*
Deliver the HR administration section of Unit based inductions at Heathrow and support the recruitment team with on-boarding of employees in the operation in the regions.
*
To ensure that all processes are accurately documented in the HR Administration handbook.
*
To ensure employee personnel files and electronic records are held in compliance with Data Protection Act and that they are complete and updated.
*
Conduct regular audits to ensure consistency of approach in administration documents, templates, shared drive, trackers and procedures across the business.
*
To undertake administrative functions for referencing as required in connection with security issues, including advising and assisting management/employees in obtaining restricted zone airside passes, referencing and basic disclosure certificates.
*
Ensure all day to day queries received in the Unit from internal and external customers are responded to appropriately, giving advice and guidance as required, focussing on a customer service approach.
*
To ensure incoming and outgoing HR post and documents are managed confidentially and accurately.
*
To generate reports from employee database (KCS) as requested.
*
To ensure all trackers are kept up to date.
*
To ensure other ad hoc HR or employment-related duties are carried out as required.
*
Suggest and support the implementation of improved ways of working and take a lead role
*
Ability to create, review and supply policies and procedures.
*
Accountable for facilities management at Ash House ensuring a customer service approach
Qualifications:
Education:
*
HR-related qualification (CIPD level 3) desirable but not essential.
*
Good level of secondary education (A level or equivalent)
Work Experience:
*
At least 2 years’ experience of working in a HR administrative role, preferably in a management / team leader position.
*
Familiarity with referencing, including airside (CAA & DfT) rules and regulations.
*
Experience of working in a fast-paced, high-volume workload and complex HR environment
Skills & Knowledge:
*
Team leadership experience desired
*
Excellent attention to detail and accuracy
*
Must demonstrate integrity, confidentiality and professionalism at all times
*
Ability to work efficiently, using own initiative to resolve issues
*
Excellent interpersonal skills
*
Excellent verbal and written English communication skills
*
Ability to work under pressure and to tight timescales, prioritising as appropriate
*
Proactive and flexible attitude
*
Good working knowledge of Microsoft Applications (Outlook, Word, Excel)
*
Experience of using data management systems
*
Understanding of relevant legislation (eg DPA, DfT, CAA, Home Office)
Additional Information/Requirements:
Geographic Responsibility: UK & I
Type of Employment: Permanent, Full-time
Internal Relationships: UK&I HR Team, Employees, Line Managers
External Relationships: Referencing companies, long service provider, OH provider
Apply
Addthis4Share
------------
gategroup Competencies Required to be Successful in the Job:
* Thinking
Information Search and analysis & problem resolution skills
* Engaging
Understanding others, Team Leadership and Developing People
* Inspiring
Influencing and building relationships, Motivating and Inspiring, Communicating effectively
* Achieving
Delivering business results under pressure, Championing Performance Improvement and Customer Focus
Demonstrated Values to be Successful in the Position
Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone:
* We treat each other with respect and we act with integrity
* We communicate and keep each other informed
* We put our heads together to problem solve and deliver excellence as a team
* We have passion for our work and we pay attention to the little details
* We foster an environment of accountability, take responsibility for our actions and learn from our mistakes
* We do what we say we will do, when we say we are going to do it
* We care about our coworkers, always taking an opportunity to make someone’s day better
The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. gategroup reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Candidates may be required to go through pre-employment drug screen, criminal check and/or airport fingerprinting.
gategroup – an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.
Apply for this job