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Location: United States
Job type: Permanent
Aircraft type:
Contact: Emma Race
Sector: Aircraft, Airport
Job Role:
On behalf of our reputable client, a leading flight management service provider, we are searching for a Head of Customer Services to join the business in the United States on a permanent basis.
Our client is looking for a skilled Head of Customer Services who can ensure an efficient and superior service is provided to all VIP members through the supervision of a competent team of customer service and concierge agents.
Responsibilities:
Resolves a wide range of operational and service related issues including VIP members queries
Plans, assigns and reviews attendance, appearance, behaviour and the work of all staff at the customer and concierge services department,
Makes recommendations regarding hiring, discipline and promotions of staff, raises need for training or replacement
Analyses and makes recommendations for improved customer services and concierge operations
Manage the team’s daily work schedule and keep the team updated regarding processes and procedures
Review teams compliance to rules, regulations and procedures
Requirements:
Experience of Customer and Concierge Services supervisory principles and practices
Minimum 4 years of related experience in airline, private jet and concierge services
Fluent in English
Passionate about delivering 5 star service to high profile clients
Ability to supervise staff to motivate staff for a high performance operation
If you are interested in this opportunity and are either located in the United States or are willing to relocate, then please contact Emma Race for an initial, confidential discussion.
A little about us…
Resource Group is a recognised global leader and trusted provider of resourcing and recruitment services with operations worldwide. We pride ourselves with a progressive and supportive team culture across the company that is cultivated by our experienced aviation personnel. Supporting our clients to deliver bespoke training solutions, as well as both temporary and permanent staff, always providing “Expert Solutions, Adding Value”.
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