Guest Relations Coordinator I Bilingual EnglishSpanish
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Location: Miramar
Job type: Permanent
Aircraft type:
Contact:
Sector: Operations
Job Role:
*
Guest Relations Coordinator I (Bilingual - English/Spanish)
Job Locations
US-FL-Miramar
Requisition Post Information* : Posted Date
3 days ago(5/17/2019 10:02 PM)
Requisition Number
2019-2460
# of Openings
1
Category
Marketing
Overview
The Guest Relations Coordinators key focus will be on preparing and communicating important information for all of our guest concerns all whilst providing exemplaray customer service.
The Guest relations Coordinator conducts research, responds, and resolves all Guest inquiries, complaints, and compliments in a timely and through manner as well as educates Guests on company policies related to their specific travel needs
Responsibilities
* Resolve all customer inquiries, compliments and complaints by thoroughly researching and providing accurate and well written responses.
* Feedback provided to other departments regarding customer opinion
* Compensation for given scenarios
* Dedicated to meeting customers’ expectations and needs without adding costs and complexity to the company.
* Help customers self-serve with our FAQ’s to reduce future costs to Spirit.
* Obtains first-hand customer information and uses it to improve policies and procedures.
* Deep capability in written and verbal communication, crafting messaging and expressing intent powerfully and simply
Qualifications
* Associates Degree required, Bachelors Degree preferred
* 1-2 Year Experience Customer Service experience
* Must be able to have excellent writing skills in the English and Spanish language with no grammer errors
* Ability to write a minimum typing 40 words per minute.
* Ability to work under pressure reaching fluctuating goals based on amount of incoming feedback.
* Basic skills in excel, word, and PowerPoint
* May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate. (e.g., emergencies, changes in workload, rush jobs or technical developments.)
We offer a competitive salary and comprehensive benefits to our team members including medical, dental, life insurance, 401(k), paid time off, travel benefits and much more. We strive to maintain a professional, yet friendly environment and promote professional and career development for our team members.
EEOC Statement
Spirit Airlines is an Equal Employment Opportunity employer. All aspects of employment are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status,
sexual orientation, gender identity or any other category protected by federal, state, or local law.
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