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Ground Operations Trainer FOH MAN
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Location: Manchester
Job type: Permanent
Aircraft type:
Contact: Jet2.com
Sector: Leisure/Hospitality/Travel
Job Role:
At Jet2.com and Jet2holidays we are all Customer Helpers responsible for creating memories and ensuring our customers Have a Lovely Holiday.
Based at Manchester Airport and reporting to the Front of House Training Supervisor, the Ground Operations Trainer - Front of House will be responsible for providing classroom training, support and coaching to colleagues in order to ensure they are working and operating in accordance with our safety culture and brand philosophy.
You will identify and analyse individual training and development needs, making recommendations in line with the Leadership Framework. You will be responsible for the delivery of coaching and support for all front of house Teams, ensuring training is tailored to individual requirements. As part of the Training Team, you will be responsible for the design and development of initial and recurrent training for all front of house Teams to support them to achieve the highest performance standards.
The successful candidate will already be demonstrating Role Model behaviours. You will also have some experience of coaching and/or training delivery, either on an individual basis or in a class room environment. As a subject matter expert, you will be able to share your knowledge as well as be able to engage and influence others. You will be passionate about training and developing others and be able to engage with the Front of House Teams.
In return, we offer an excellent salary and benefits package with fantastic opportunities for progression in a growing business.
This is a great opportunity to be part of an exciting forward thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 9 UK bases.
Based at Manchester Airport and reporting to the Front of House Training Supervisor, the Ground Operations Trainer - Front of House will be responsible for providing classroom training, support and coaching to colleagues in order to ensure they are working and operating in accordance with our safety culture and brand philosophy.
You will identify and analyse individual training and development needs, making recommendations in line with the Leadership Framework. You will be responsible for the delivery of coaching and support for all front of house Teams, ensuring training is tailored to individual requirements. As part of the Training Team, you will be responsible for the design and development of initial and recurrent training for all front of house Teams to support them to achieve the highest performance standards.
The successful candidate will already be demonstrating Role Model behaviours. You will also have some experience of coaching and/or training delivery, either on an individual basis or in a class room environment. As a subject matter expert, you will be able to share your knowledge as well as be able to engage and influence others. You will be passionate about training and developing others and be able to engage with the Front of House Teams.
In return, we offer an excellent salary and benefits package with fantastic opportunities for progression in a growing business.
This is a great opportunity to be part of an exciting forward thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 9 UK bases.
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