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Flight Support Assistant
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Location: Reigate
Job type: Permanent
Aircraft type:
Contact: Leigh Robinson
Sector: Aviation
Job Role:
Job Description
Job Title: Flight Support Assistant
Location: Head Office, Reigate
Reporting to: Corporate Shuttle Manager
Normal Hours: A standard weekly pattern of 3 shifts - Planned as 6 hour shifts.
Morning Shift Start/Finish: 05:45 - 11.30 Evening Shift Start/Finish: 14.30- 20:30
The company serves clients across the globe, in all aspects of aircraft charter, leasing, flight management and aircraft interiors. From scheduled fleet support and emergency response, to executive and group travel, we provide comprehensive solutions through our global resources, delivering flight operations of the highest standard on behalf of our clients and airline partners.
Purpose of the Job:
The core function of this role is to coordinate all operational aspects of the regular flights and to administratively support the shuttle and broking teams as directed
Main Duties and Responsibilities:
Duties include but are not limited to;
Coordinating the company shuttle flights on a daily basis,
o Monitoring flight movements
o Issuing catering figures and Special requests
o Reporting delays
o Dealing with check in, baggage, catering issues and customer complaints
o Issuing programme checks to handling agents & airlines, updating any discrepancies
o To regularly attend the company Shuttle meeting
o Assist in the training of new team members
o Assisting the shuttle team with any general ad-hoc projects and administration
To compile monthly, quarterly, half yearly and yearly reports and statistics on the company shuttle programmes
To assist with the invoicing of the shuttle programmes
Assisting with the management of charter and lease contracts, including:
o creating, updating and issuing briefing documentation
o liaising with handling agents and airlines
o monitoring the flight movements
o assisting the broking team with ad-hoc reports and analysis
o assisting the broking team with any ad-hoc projects
Day to day data management of the company database.
Conducting aviation market research as directed by the Business Development Team
Accountabilities:
- Work towards agreed, measurable performance targets and standards.
- Represent the company in a highly professional and competent manner, exercising a reasonable commercial judgement.
- Maintain strict company and client confidentiality at all times.
Skills and Attributes:
- Outstanding customer service skills
- Professional and polished phone manner and written email communication
- Excellent IT skills with a good knowledge of Microsoft Word and Excel
- A knowledge and passion for aviation
- Precise and accurate data entry, with an attention to detail
- Display a flexible attitude
- Able to prioritise work
- A motivated and focused approach to work
- Smart/professional appearance
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