Flight Services Coordinator

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Location: Cambridge
Job type: Permanent
Aircraft type:
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Sector: Aviation
Job Role:

Job Title: Flight Services Coordinator

Location: Cambridge, UK

Job Purpose

The Flight Service Coordinator is responsible for the provision of high standards of customer service whilst making arrangements for the handling of flights in and out of Cambridge.
As the face of the company, this role requires a high level of customer service skills. Greeting customers as they walk in the door, so it is essential to be of a friendly with a professional appearance.
A high sense of professionalism is required, in addition to a good phone manner and excellent organisational skills.
To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all visitors.

Key Responsibilities

Submit mandatory immigration and customs forms
Check in and boarding duties for regular flight schedules and ad hoc flights
Adhere to security procedures
Plan and coordinate flights in cooperation with responsible airport departments
Organise fuel, catering, transportation, aircraft services, parking, hangarage
Arrange hotel, limousine and taxi reservations
Process, respond to queries and amend handling requests
Meet and greet passengers and crew
Provide airside transport for passengers and crew
Prepare and replenish the lounge and conference room
Provide weather, notams and documents for flight crew
Update FBO computer system
Charge via cash or credit card and process invoice
Prepare and replenish the lounge and conference room
Daily administration duties
Cover the Reception desk as required
Wholesale shopping to replenish stock for the lounge and conference room
Any other ad hoc projects and tasks as required by your line Manager
Liaise externally with all passengers, Crew, service providers and Airport Operations
Liaise with all departments within ExecuJet.

Person Specification

	Essential	Desirable
Qualifications	-Driving licence
Experience	-Experience in working in a customer service environment	Experience in aviation or customer service industry
Knowledge	-Good standard of English language require	-Knowledge of other languages and the aviation industry
Skills	-Customer service orientated personality with the ability to deal with demanding passengers and crew. -Must be proactive, flexible, organised and capable of handling multiple tasks. -Good written and spoken communication skills. -Interpersonal skills. -Smart appearance. -Ability to work under pressure. -Excellent attention to detail. -Ability to prioritise workload. -Computer literate, -Follow safety and security procedures, and put them into effect.
Competencies	-No criminal record (for requesting airport document of identification and a criminal history record from your current country of residence) -Ability to work on own initiative and take responsibility where necessary and to work as part of a team. -Reliable and flexible to work shifts as required

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