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Fleet Service Lead Agent Tower
Location: Logan Intl Apt (BOS-TRML)
Additional Locations: None
Requisition ID: 21063
About The Job
Provide planning, communication and operational direction to all departments in the Hub and support to IOC.
Responsibilities
* Research and record pertinent flight data and information regarding the daily operation.
* Acquire and maintain all hub controller positions; i.e. ramp control, GMS, Turn Coordinator, Future Planner, arrival radio / FLIFO input / times radio, and flight monitor.
* Gather and disseminate operational information to all areas.
* Plan and prepare for each complex to give direction to all areas of customer service.
* Follow through with the successful execution of planned and unplanned operations.
* Consider all relevant information to track, determine and accurately record flights and operational information.
* Provide answers and direction in a variety of situations to all areas of the operation and vendors.
* Initiate and execute plans to provide on-time departures, baggage performance reliability and excellent customer service.
* Emergency situation coordination and notification for medical, hazmat and security situation.
* Perform any other duties as needed by the operation or as directed by the Hub Control Center Manager.
* Conduct on-the-job-training on a regular basis.
The terms and conditions of this position are covered by the International Association of Machinists (IAM) Collective Bargaining Agreement.
Qualifications
Minimum Qualifications
* Minimum one year ramp or passenger service experience or equivalent.
* Detailed knowledge of all operational computer and communication programs.
* Excellent basic math skills.
* Understand and clearly communicate using the English language.
* High School Diploma.
* Ability to work in fast-paced, high stress environment handling critical situations with accuracy and skill.
* Leadership capabilities including effective verbal, written and interpersonal skills.
* Proven ability to lead others to achieve business results.
* Ability to interact with numerous departments and levels of management.
* Ability to perform multiple tasks simultaneously and accurately.
Preferred Qualifications (In Priority Order)
* Minimum three years of airport operational experience.
* Proficient in the following systems: GMS/Gate View, GET, QIK, SABRE, DECS, MSExcel and Word.
* Familiar with ATC Ground Control Language.
* College Degree.
Additional Locations: None
Requisition ID: 21063
Nearest Major Market: Boston
Job Segment:
Transportation, Operations
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