Start your job search

FBO General Manager

POSITION SUMMARY
Flexjet is currently seeking a qualified candidate to join our team as a FBO General Manager of our White Plains, NY Facility!  This position will be responsible for the safety, productivity, service levels and overall operational efficiency of all facility staff.  These responsibilities will also include oversight of the Owner Experience Representative and Line Service Technicians with emphasis on the collaboration and coordination of both departments.  The General Manager will establish and maintain a positive working relationship with all clientele and crew members while promoting a harmonious working environment for subordinate employees.  Furthermore, the General Manager will be the point contact in charge of the facility.
                       
DUTIES & RESPONSIBILITIES

• Ensure world-class service is provided during every interaction with our clientele to develop and maintain long term relationships   
• Ensure site operations are conducted in accordance with Flexjet, local, state, and federal requirements
• Directly manage all Line Service Technicians and Owner Experience Representatives
• Work closely with operations/internal departments to resolve conflicts and serve as an owner advocate when appropriate
• Ensure a pleasant and clean work environment and guest waiting areas
• Facilitate the recruitment and training and development of Line Service Technicians and Owner Experience Representatives
• Ensure that all employees are properly trained with appropriate documentation to evidence such training as recommended in NATA’s “Safety First” procedures
• Conduct regular performance reviews of direct reports, while counseling, motivating and disciplining them as appropriate
• Provide adequate resources and inventory for departments and personnel to maintain safe and efficient operations, while providing a high level of customer service
• Organize regular departmental meetings and design other communication flows between staff and management
• Periodically inspect training records and site internal quality assurance inspections to ensure proper completion
• Coordinate ongoing facility maintenance and improvement initiatives
• Enforce good housekeeping practices and uniform standards
• ·Initiate emergency and incident response procedures as required
• Ensure proper maintenance of FAA required Quality Control procedures and associated record keeping as relating to ATA 103 Standards and recommended procedures
• Overall coordination of equipment maintenance including reliability, safety items and general cost control and make capital expenditure recommendations for equipment
• Actively participate in fiscal aspects of operation by monitoring ongoing expenses
• Enforce all Safety and Company policies and procedures. Write and issue new policies, Director of Human Resource’s approval, as may be needed
• Communicate, on a timely basis, any and all operational needs, problems, issues and opportunities
• Function as a Line Service Technician or Customer Service Representative when needed
• Foster a work culture based on Flexjet values, with an emphasis on safety 

EDUCATION & EXPERIENCE

• Bachelor’s degree in Aviation Management, Business Aviation, Aviation Flight, or related field; or equivalent combination of training and experience
• At least ten (10) years of progressive experience in FBO Management, the airline industry or the equivalent in an aviation related field with demonstrated ramp operations and management capability
• Current NATA Certification desired
• Aptitude in supervising and developing staff
• Proficiency with Microsoft Office Suite Applications (Word, Excel, & Outlook)
• Knowledge of use and operation of standard office equipment  

REQUIRED SKILLS

• Strong working knowledge of customer service principles and the Flexjet service philosophy
• Excellent interpersonal, verbal, and written skills are necessary to perform job at the expected level
• Must have a strong attention to detail, organizational skills, and the ability to prioritize multiple tasks
• Successful candidate must be able to respond calmly and handle many customer demands in a fast paced environment
• Ability to lead a team in order to effectively anticipate clientele or crew member needs or to resolve problems quickly
• Candidate should work well in a fast-paced environment and be flexible to the changing needs of the business  
• Must maintain a valid state driver’s license 

SCHEDULE

• Successful candidate will need a flexible schedule as dictated by aircraft schedules

I would like to apply for the post of FBO General Manager bases at your esteemed organisation. I have attached my CV.

CV:

I agree to Terms and conditions* and Privacy Policy* and Site Usage Policy*

I don‘t want to receive regular notifications (in a form of newsletters) on new/featured Job Listings sent to my e-mail.