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Facilities Support Executive

Location: Hong Kong

Department : People

Reports to : Academy Facilities Coordinator

Purpose

The Facilities Support Executive will maintain the smooth operations of the training facilities of the Learning Academy, including the TDC at Cathay Pacific and Cathay Dragon, ensuring a good learning environment for our users. He or she will support the team in improvement projects.

Key responsibilities and tasks

* Manage TDC services counter daily operation, and day-to-day TDC facilities booking requests including any ad-hoc requests

* Training rooms and mock up facilities and fixtures housekeeping (Daily & Regular)

* Handle MAC form application and follow up

* Offer first level maintenance / quick fix for TDC facilities and equipment, such as IT support, projector maintenance, AV support etc.

* Regular checking of training facilities including projectors, printers and AV facilities

* Regular training room stationary replenishment

* Handle TDC hotline (mobile, 7 x 24)

* Assist TDC Facilities Coordinator to process monthly resources allocation and statistics reports

* Manage IT support and issue MAC form

* Support Company orientation events and arrange management talks

* Support CX visit program

* Shift duties to support TDC operation

* Cover CX and KA operations

Qualifications / Experience

* Good technical capabilities

* Willingness to conduct hands-on maintenance and technical work on training facilities

* “Can-do” spirit

* Customer service skills

* Good Cantonese and English communication skills

* Problem solving and creativity

* Project management skills

Competencies

Knowing our business environment

* Analysis and problem-solving

Driving service and business excellence

* Planning and Organising

* Customer focus

* Continuous Improvement and innovation

Collaborating with others

* Teamwork and Building Partnerships

* Interpersonal Effectiveness

Application deadline: 11 September 2017

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

I would like to apply for the post of Facilities Support Executive bases at your esteemed organisation. I have attached my CV.

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