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Engineer IT Systems

Position Title: Engineer IT Systems

Position Summary

The Systems Engineer maintains the integrity of the JetBlue Airways Citrix server environment and Hyper-Converged infrastructure solution. The Engineer should have a minimum of five plus years of experience implementing, supporting, and serving in a technology architect role for a XenApp and/or XenDesktop environment as well as additional administrative experience with related technologies such as application and profile management solutions. The ideal candidate will have served in such a capacity at two or more environments and in at least one environment of over 1,200 concurrent users. The Systems Engineer excels when working on complex projects, is motivated to deliver results, and exhibits the JetBlue values of Safety, Caring, Integrity, Fun, and Passion.

Essential Responsibilities

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Understand and apply industry best practices to support the future growth of the Citrix XenApp/XenDesktop and Hypervisor environments

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Analyze and forecast modifications to the XenApp/XenDesktop and Hyper-Converged infrastructure environment

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Perform advanced issue analysis and resolution

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Perform maintenance and environment upgrades

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Manage the enterprise Citrix environment

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Oversee and lead administrative tasks at the Tier-1 and Tier-2 level as an SME

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Create knowledge base articles and issue resolution scripts to address Tier-1 and Tier-2 requests Manage Hyper-Converged infrastructure, virtual host, and storage infrastructure related to the Citrix environment

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Review periodic reports of server health, resource utilization, user experience, platform performance

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Review vendor knowledge base articles and newly released updates

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Review change control requests that impact the Citrix environment

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Perform policy-level changes and make Group Policy updates

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Perform advanced server and infrastructure maintenance

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Provide technical leadership for infrastructure projects

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Review knowledge base articles and issue resolution scripts for accuracy, compliance, and feasibility

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Lead design updates and architecture revisions

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Troubleshoot and resolve high severity issues and service outages

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Oversee technology integration workflows

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Review periodic reports of server health, resource usage, user experience, and overall environment performance to determine next steps and upgrade paths

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Perform problem analysis

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Ensure technical specifications meet business needs

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Create and maintain documentation as per JetBlue policy and regulatory standards

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Establish and maintain a high level of morale and clear focus in an environment of aggressive growth and environmental change

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Contribute to the ongoing evolution of best IT practices within Citrix

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Other duties as assigned

Minimum Experience and Qualifications

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Bachelor’s degree in related discipline and/or demonstrated capability to perform job responsibilities through previous experience and education

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Seven (7) years’ experience in IT; minimum of five (5) years as a Technical Consultant/Engineer.

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Five (5) years of experience managing all aspect of Citrix XenApp

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Four(4) years of experience managing all aspects of Citrix XenDesktop, Provisioning Services and Hyper-Converged infrastructure

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EdgeSight and Desktop Director experience

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Experience with standard operating environment, change management, exposure to other management tools such as VSpace and Altiris.

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Available for overnight travel (up to 10%)

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Able to work flexible hours and be available for emergency response on short notice

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Must pass a ten (10) year background check and pre-employment drug test

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Must be legally eligible to work in the country in which the position is located

Preferred Experience and Qualifications

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Managing applications that reside in hosted datacenter environments

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Microsoft and CITRIX Certified Systems Engineer certification

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Excellent customer service skills and the ability to interact across multiple disciplines

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High level understanding of complex IT infrastructures

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Proficient at creating technical documentation, delivering technical training and detailed design documentation

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Strong analytical and problem solving skills

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Understanding of virtualization technology (VMware, virtual server, Hyper-V)

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Group Policy and OU administration, Group policy management, and MS Exchange knowledge

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Experience with scripting technologies such as PowerShell, VBS, and bash

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Experience with Citrix thin-client and VDI technologies

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Able to work in a highly dynamic team environment

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Strong verbal and written communication skills

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Ability to rapidly resolve issues and recognize when escalation is necessary

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Supporting platforms/applications that run on Windows OS

Crewmember Expectations:

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Regular attendance and punctuality

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Potential need to work flexible hours and be available to respond on short-notice

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Well groomed and able to maintain a professional appearance

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When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft

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Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun

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Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards

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Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))

Equipment:

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Computer and other office equipment

Work Environment:

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Normal office Environment

Physical Effort:

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Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the crewmember(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Expectations may be subject to change as the needs of the organization change.

JetBlue Airways Corp. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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