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Duty Manager Front of House BHX
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Location: Birmingham
Job type: Permanent
Aircraft type:
Contact: Jet2.com
Sector: Leisure/Hospitality/Travel
Job Role:
At Jet2.com and Jet2holidays we are all Customer Helpers responsible for creating memories and ensuring our customers Have a Lovely Holiday.
Reporting to the Station Manager, the Front of House Duty Manager is responsible for the day to day management of all Jet2.com customer facing operations at Birmingham Airport, overseeing team performance and ensuring high standards of service delivery so our customers receive a fantastic service at all times.
Leading our teams of Passenger Service Supervisors at the airport, you will play a pivotal role in achieving our "On Time Performance" targets and the delivery of a VIP Customer experience. You will be responsible for managing the Supervisor, Customer Helper and Sales Desk Teams, driving forward our safety first and customer focused culture at every opportunity whilst acting as an Ambassador for our company values. You will work closely with our service providers, airport and head office colleagues to ensure high standards of service. Working on a shift basis, this is a varied and fulfilling role with significant people and operational responsibility.
The successful candidate will already be demonstrating Role Model behaviours. Strong Management or Supervisory experience, ideally within customer facing, airline environment, is essential for this role. With the ability to show flexibility and forward thinking in challenging operational situations, you will have experience of working with service providers to deliver an effective and friendly service that meets the needs of customers. We are looking for an inspirational leader, committed to the development of others who share our passion for delivering the highest standards in customer service and safety.
In return, we offer an excellent salary and benefits package with fantastic opportunities for progression in a growing business.
This is a great opportunity to be part of an exciting forward thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 9 UK bases.
Help us to send our all-important customers on holiday with Jet2.com and Jet2holidays!! Ground OPerations
Leading our teams of Passenger Service Supervisors at the airport, you will play a pivotal role in achieving our "On Time Performance" targets and the delivery of a VIP Customer experience. You will be responsible for managing the Supervisor, Customer Helper and Sales Desk Teams, driving forward our safety first and customer focused culture at every opportunity whilst acting as an Ambassador for our company values. You will work closely with our service providers, airport and head office colleagues to ensure high standards of service. Working on a shift basis, this is a varied and fulfilling role with significant people and operational responsibility.
The successful candidate will already be demonstrating Role Model behaviours. Strong Management or Supervisory experience, ideally within customer facing, airline environment, is essential for this role. With the ability to show flexibility and forward thinking in challenging operational situations, you will have experience of working with service providers to deliver an effective and friendly service that meets the needs of customers. We are looking for an inspirational leader, committed to the development of others who share our passion for delivering the highest standards in customer service and safety.
In return, we offer an excellent salary and benefits package with fantastic opportunities for progression in a growing business.
This is a great opportunity to be part of an exciting forward thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 9 UK bases.
Help us to send our all-important customers on holiday with Jet2.com and Jet2holidays!! Ground OPerations
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