Customer Service Agent East London Close Date 20171002

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Location: South Africa
Job type: Permanent
Aircraft type:
Contact:
Sector: Operations
Job Role:

Job Title Customer Service Agent East London

Division Airport Operations

Department East London Airport

Job Type Permanent

Location - Country South Africa

Location - Province Eastern Cape

Location - Site East London Airport

Purpose and Context of the Job Comair Limited, a JSE listed Aviation Company, is looking for applicants for a Customer Service Agent in East London, Eastern Cape at East London Airport. The Customer Service Agent is required to provide a high standard of customer service in order to promote and support customer loyalty.

Key Performance Areas • To improve and maintain customer service excellence and the handling of service disruptions by minimizing complaints and increasing compliments.
• To comply with all company policies and procedures to achieve optimal operational excellence.
• To support the company’s financial objectives by actively saving costs and adhering to CR guidelines.
• To manage own development and personal growth.
• To build and maintain relationships across departments and other airlines to provide cross-functional support.

Requirements • Grade 12 (Essential)
• Tertiary qualification in Travel and Tourism or similar (Desirable)
• 6 months on-the-job supervised training with Comair (Essential)
or
• 1 year in customer service industry (Essential)
or
• 1 Year in aviation industry (Desirable)
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