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Customer Relationship Manager

Zenon is delighted to be commissioned by one of the UK’s Premier FBO & Maintenance Repair Organisations to source an Customer Relationship Manager on a permanent basis for their facilities based in the London Airport area.

As the Customer Relationship Manager you will be the customers main point of contact ensuring the business meets the client’s needs and provide an excellent level of customer service at all times.

Main Duties and Responsibilities:- 

• Building and maintaining relationships with clients and key personnel within customer companies
• Conducting business reviews to ensure clients are satisfied with their products and services
• Identifying opportunities for further sales within key clients and educating customers on the full company capability
• Attending meetings with clients to build relationships with existing accounts
• Working closely with General Managers, Project Managers and the Commercial Director to ensure client accounts are properly managed
• Escalating and resolving areas of concern as raised by clients
• Carrying out client satisfaction surveys and reviews
• Monitoring company performance against service level agreements and flagging potential issues
• Passing leads to the Commercial Director and following up on progress
• Liaising with internal departments to ensure client needs are fulfilled effectively
• Perform any other duties within your capabilities as directed by the Company

 

Minimum Skills and Experience:-

 

• Strong interpersonal skills and an ability to build rapport with customers
• Previous experience working as a client relationship manager or a track record of managing client relationships
• The ability to communicate and influence at all levels
• An excellent working knowledge of MS Excel

 

Why Choose Zenon Aviation?

 

In the ever changing and dynamic market place, Zenon Aviation knows that the support and care we provide to candidates is vital in assisting you in achieving your career aspirations. Our team of dedicated consultants will deal with you application efficiently and more importantly confidentially, providing a professional and reliable service.   

 

If the above opportunity is of interest to you please forward your CV to us in confidence.

 

Alternatively, for a confidential call with our Recruitment Manager Kevin Small, please phone our office

 

All applications will be handled in the strictest confidence and unless you hear from us within 10 days of your application, please assume that you have been unsuccessful on this occasion.

 

Only candidates with the right to work within the EU will be considered.

 

Zenon Recruitment Ltd is acting as an Employment Business in relation to this vacancy.

I would like to apply for the post of Customer Relationship Manager bases at your esteemed organisation. I have attached my CV.

CV:

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