Reporting to the
Customer Operations Duty Manager, the
Customer Operations Coordinator - Fixed Term will provide a
VIP service to all
Jet2.com and
Jet2holidays customers whilst they are on holiday, ensuring any problems are resolved and customer welfare is maintained at the highest level.
This is a full time role on a
Fixed Term basis for 6 months working on a
rostered shift basis - days and nights, including Bank Holidays.
You will play a vital role in supporting our customers during their holiday, 24 hours a day, 7 days a week. You will effectively
implement the company welfare policy in accordance with
EU regulations,
Jet2.com and
Jet2holidays standards and make sure all our customers receive a
VIP service. You will assist and advise our customers who contact us through our
Jet2holidays 24/7 Customer Helpline, offering as much assistance as possible. By supporting our representatives overseas you will resolve any issues relating to in-resort challenges or complaints and ensure we are offering appropriate resolutions so our customers can enjoy their holiday.
In addition, you will be responsible for
writing and issuing customer information letters and manage the process in relation to disruptive passengers, ensuring all relevant teams are informed of any actions taken. You will also be responsible for the
accurate reporting and logging of all incidents and actions taken.
The successful candidate will have up to date
knowledge of relevant airline operations and
customer service legislation. Effective
decision making skills and
excellent communication skills are a must, along with a genuine passion for delivering a
VIP customer experience. Proven prioritisation and
problem solving skills are a must with the highest standards and
attention to detail also required in the role.
In return, we offer an
excellent salary and
benefits package with fantastic
opportunities for progression in a growing business.
This is a great opportunity to be part of an exciting forward thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 9 UK bases.
Help us to send our all-important customers on holiday with
Jet2.com and
Jet2holidays!!
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