Todays Jobs
Job Role
Job Types
Sector
Aircraft type
Customer Operations Coordinator
Apply now
Location: Leeds
Job type: Permanent
Aircraft type:
Contact: Jet2.com
Sector: Travel
Job Role:
Reporting to the Customer Operations Duty Manager, the Customer Operations Co-ordinator will provide a VIP service to all Jet2.com and Jet2holidays customers whilst they are on holiday, ensuring any problems are resolved and customer welfare is maintained at the highest level. This is a full time role working on a rostered shift basis - days and nights, including Bank Holidays.
The Customer Operations Coordinator will play a vital role in supporting our customers during their holiday, 24 hours a day, 7 days a week. You will effectively implement the company welfare policy in accordance with EU regulations, Jet2.com and Jet2holidays standards and make sure all our customers receive a VIP service. You will assist and advise customers who contact us through our Emergency Customer Helpline offering as much assistance as possible. By liaising with colleagues overseas you will resolve any issues relating to in-resort challenges or complaints and ensure we are offering appropriate resolutions.
In addition, you will be responsible for writing and issuing customer information letters and manage the process in relation to disruptive passengers, ensuring all relevant teams are informed of any actions taken. You will also be responsible for the accurate reporting and logging of all incidents and actions taken.
You will have up to date knowledge of relevant airline operations and customer service legislation. Effective decision making skills and excellent communication skills are a must, along with a genuine passion for delivering a VIP customer experience. Proven prioritisation and problem solving skills as well as being process and detail orientated are also required in the role.
In return, we offer a competitive salary and benefits package with fantastic opportunities for progression in a growing business.
This is a great opportunity to be part of an exciting forward thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 9 UK bases.
Help us to send our all important customers on holiday with Jet2.com and Jet2holidays!!
The Customer Operations Coordinator will play a vital role in supporting our customers during their holiday, 24 hours a day, 7 days a week. You will effectively implement the company welfare policy in accordance with EU regulations, Jet2.com and Jet2holidays standards and make sure all our customers receive a VIP service. You will assist and advise customers who contact us through our Emergency Customer Helpline offering as much assistance as possible. By liaising with colleagues overseas you will resolve any issues relating to in-resort challenges or complaints and ensure we are offering appropriate resolutions.
In addition, you will be responsible for writing and issuing customer information letters and manage the process in relation to disruptive passengers, ensuring all relevant teams are informed of any actions taken. You will also be responsible for the accurate reporting and logging of all incidents and actions taken.
You will have up to date knowledge of relevant airline operations and customer service legislation. Effective decision making skills and excellent communication skills are a must, along with a genuine passion for delivering a VIP customer experience. Proven prioritisation and problem solving skills as well as being process and detail orientated are also required in the role.
In return, we offer a competitive salary and benefits package with fantastic opportunities for progression in a growing business.
This is a great opportunity to be part of an exciting forward thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 9 UK bases.
Help us to send our all important customers on holiday with Jet2.com and Jet2holidays!!
Apply for this job