Customer Assistance Representative Part Time Bilingual Preferred

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Location: Los Angeles, California
Job type: Contract/Locum
Aircraft type:
Contact: No Name
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Job Role:

American Airlines is a commercial airline providing passenger and cargo transportation throughout North America, Central America, South America, the Caribbean, Europe, Asia and Australia.

 

American Airlines is seeking to hire Customer Assistance Representative who speak the languages of Japanese, Cantonese, Mandarin or Portuguese.

 

The Customer Assistance Representative interacts with customers in a courteous, efficient, friendly and professional manner:


- Accepting, checking and tagging customers’ baggage at kiosks
- Processing and completing credit card baggage transactions at kiosks
- Assisting customers with self-service kiosk check-in and kiosk baggage processing
- Queuing lines in ticket counter areas
- Accepting and activating customers’ self-tagged baggage
- Performing clearance and verification of documents at kiosks
- Possibly performing additional related duties as deemed operationally necessary by management in accordance with the collective bargaining agreement


Qualifications


- Must have high school diploma or GED equivalent
- Must be 18 years of age or older
- Read, write, fluently speak and understand the English language. Bilingual language skills may be required in some locations
- Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
- Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
- Must be authorized to work in the U.S.

 

 

* Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate.

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