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Customer and Administration Coordinator Aviation Services
Applications Close Sunday, 8 October 2017
Position Title
Customer and Administration Coordinator – Aviation Services
Reports To
Head of Aviation Engagement Programs
Business Unit
Aviation Services
Date
22 September 2017
Position Purpose
To provide best practice administrative assistance and support to the Aviation Services team.
Key Accountabilities
Provide project administration and coordination for specific aviation services initiatives and projects.
Oversee the administration of the Aviation Services Customer Relationship Management (CRM) database (Salesforce).
Coordinate and manage Sydney Airport staff travel.
Provide effective general administration support for the business activities of Aviation Services including:
* Diary and meeting management for Aviation Services Heads of;
* Coordination and set-up of external meetings and events;
* Preparation of written communications including correspondence, meeting minutes, reports and presentations;
* Ordering and maintaining office supplies, PPE equipment and business cards;
* Document management and archiving, utilising Sydney Airport’s Electronic Document Management System;
* Finance related administration tasks including but not limited to processing of invoices, reconciliation of expenses;
* Analyse and improve business administrative processes to make best use of the administrative function;
* Onboarding of new starters including consultants and contractors;
* Support the Executive Assistant to Chief Operating Officer and provide reception relief as required; and
* Other duties as directed by the Head of Aviation Engagement Programs and the Executive Assistant to the Chief Operating Officer.
Key Working Relationships
Internal
External
* Chief Operating Officer
* Executive Assistant to the Chief Operating Officer
* Aviation Services Heads of
* Aviation Services staff
* Executive Assistants and organisation administrators
* All Sydney Airport GMs, Managers and staff
* Customers and stakeholders
Relevant Dimensions
Opex Budget (pa)
$
Capital Budget (pa)
$
Revenue (pa)
$
Staffing (pa)
$
Direct Reports
0
Indirect Reports
0
Qualifications & Knowledge
Required
Desired
* Certificate or Diploma in Office Administration or other relevant field or equivalent experience
* Excellent general office administration skills
* Advanced computer software skills for MS Word, Excel and PowerPoint
* Customer service experience
* Experience in the use of document management systems for example EDM or TRIM and Oracle System
* Experience in use of Salesforce or other CRM tool/s
Experience & Capabilities
Required
Desired
* At least 5 years’ experience in a similar role
* High level of attention to detail
* Able to maintain high level of confidentiality and professionalism
* Positive attitude
* Able to respond calmly to unexpected changes to priorities and working additional hours when required
* Able to solve problems and demonstrate initiative
* Able to work under pressure and meet deadlines with limited supervision, setting own goals to support broader business objectives
* Able to work both independently and as part of a team
* Excellent verbal and written communication skills
* Excellent administrative skills and time management skills
* Able to develop working relationships with internal and external stakeholders
* Able to represent management and present a professional image to Aviation Services internal and external partners
SSAA positionNo
Audiometric testing required No
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