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Charter Sales Representative

Charter Sales Representative – Zenith Aviation, Biggin Hill

Role Purpose:

The Charter Sales Representative will be working within the busy charter sales team - Taking sales

calls, dealing with sales emails, producing quotations (incorporating crew duty, checking

airport/aircraft restrictions), assisting customers and clients with all their charter needs. Establishing

and maintain personal relationships with all customers/clients.

Key Responsibilities:

To work as a member of the sales team, to ensure all quotes are responded to promptly and

accurately, main duties will include:

 Answering incoming calls politely and efficiently with excellent telephone manner

 Providing prompt accurate price quoting, following the set procedures

 Producing accurate written responses to enquiries/emails

 Ensuring all enquires are checked for crew duty, airport operating times and aircraft performance limitations

 Provide excellent customer service to each customer and follow up on all enquires sent

 Producing contracts, flight briefs and invoices

 Obtain accurate and relevant information from brokers on passengers and log them in the database

 Liaise with operations on new or potential bookings

 Brief crew on pertinent passenger needs

 Personally greet flights as required

 Enter passenger details onto the database

 Have complete knowledge of capabilities and amenities of each aircraft in fleet

 Establish and maintain personal relationships with all customers in a professional and acceptable manner

 Attend industry functions when required

 Make outside sales calls, and casual "Keep in Touch" visits. This may require travel away from home occasionally

 Achieve agreed charter sales income and volume targets to agreed pricing

Key Skills and Knowledge:

Essential Skills Desirable Skills

 Excellent telephone manner

 Excellent customer service skills

 Excellent maths

 Word competent

 Excel competent

 Accurate typing skills

 High level of grammar, spelling and punctuation

 Good communication skills (verbal and written)

 Private jet charter or operations knowledge

(Ideal, not essential)

Competencies:

 Analytical and Creative Thinking

 Commercial Focus

 Communication Skills

 Customer Focus

 Decision Making

 Flexibility and Managing Change

 Planning and Prioritisation

 Team working

 Leadership

 Results Focus

Reports to:

 Commercial Manager

I would like to apply for the post of Charter Sales Representative bases at your esteemed organisation. I have attached my CV.

CV:

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