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Charter Sales Representative
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Location: Biggin Hill Airport
Job type: Permanent
Aircraft type:
Contact: Keely Harding
Sector: Sales & Purchasing
Job Role: Sales Jobs
Role Purpose:
The Charter Sales Representative will be working within the busy charter sales team - Taking sales calls, dealing with sales emails, producing quotations (incorporating crew duty, checking airport/aircraft restrictions), assisting customers and clients with all their charter needs. Establishing and maintain personal relationships with all customers/clients.
Key Responsibilities:
To work as a member of the sales team, to ensure all quotes are responded to promptly and accurately, main duties will include:
- Answering incoming calls politely and efficiently with excellent telephone manner
- Providing prompt accurate price quoting, following the set procedures
- Producing accurate written responses to enquiries/emails
- Ensuring all enquires are checked for crew duty, airport operating times and aircraft performance limitations
- Provide excellent customer service to each customer and follow up on all enquires sent
- Producing contracts, flight briefs and invoices
- Obtain accurate and relevant information from brokers on passengers and log them in the database
- Liaise with operations on new or potential bookings
- Brief crew on pertinent passenger needs
- Personally greet flights as required
- Enter passenger details onto the database
- Have complete knowledge of capabilities and amenities of each aircraft in fleet
- Establish and maintain personal relationships with all customers in a professional and acceptable manner
- Attend industry functions when required
- Make outside sales calls, and casual "Keep in Touch" visits. This may require travel away from home occasionally
- Achieve agreed charter sales income and volume targets to agreed pricing
Key Skills and Knowledge:
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Competencies:
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