Cargo Sales Support Officer
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Location: Singapore
Job type: Permanent
Aircraft type:
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Sector: Sales & Purchasing
Job Role: Office Jobs
To provide superior customer service through before and after sales support, follow-up and demonstrating our “Service Straight From The Heart” philosophy to grow Cathay Pacific product, service and brand.
Key responsibilities and Sales Planning
Revenue Management and Sales Planning
Provide support for reviews on sales performance and measurements to fine-tune strategies and aid future sales planning and development:
Sales Development and Account Management
Understand the nature of the business of each individual agent to fully optimise selling opportunities and revenue streams for the department:
Sales Reporting
Ensure effective communication for market intelligence to enable timely reaction by the sales team to grow revenue and mitigate competitor risks:
Cargo Reservations
Ensure that the highest levels of customer service in terms of “Service Straight From The Heart” is provided at all times to our appointed agents and customers in the following daily tasks:
Cargo Marketing
Provide the necessary support for cargo marketing activities in the following areas:
Others
Contribute towards the effective and productive functioning of the section at all times:
Qualifications / Experience
Academic qualifications
* Minimum GCE ‘O’ Level
Knowledge, skills, training and experience
* 3 years relevant Customer Service experience, preferably in airlines or logistics
* Good command of written and spoken English with the local language an advantage
* Positive customer service attitude with superior interpersonal skills
* Demonstrable ability to work independently with good decision-making skills
* Self-motivated and enjoys teamwork
* Computer literate with good knowledge of Microsoft Office applications
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