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Location: Texas
Job type: Permanent
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Sector: IT & Communications
Job Role:
Additional Locations: None
Requisition ID: 21397
Overview
Join us for a career with endless possibilities.
Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You’ve come to the right place.
You don’t have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers. At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people.
What does it take to join us? We’re glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.
Fortunately, we’re building on almost a century of innovation and firsts in our industry – and we plan to continue that tradition of excellence.
About The Job
This job is a member of the Information Technology Team, within the Information Technology Division. This position will be responsible for the identification, documentation, management and communication of scope and requirements for multiple projects and initiatives in a fast-paced environment. The successful candidate will act as a subject matter expert, generate requirements, track and resolve project issues and create and manage user stories.
Specifically, you’ll do the following:
* Gathers, generates and documents requirements through interviewing and facilitation
* Translates business functional and non-functional requirements into the appropriate Business Requirements Document (BRD), Functional Requirements Document (FRD), Process Flow Diagrams, Business Scenarios and Rally User Stories
* Participates in the creation of the project artifacts (i.e. Requirements Traceability Matrix, Test Plan, Defect Reporting Matrix) with the Project Manager (PM)
* Works collaboratively with customer and user groups, technical leads, development resources, engineers, architects and external project teams
* Applies all phases of Project Delivery Methodology Design, Plan, Create and End (DPaCE) Agile activities
* Works with the 3rd Party Vendors (e.g., Sabre, DXC, AOS, etc.) to design and deliver the approved solution
* Tests (Positive, Regression, Negative Impact, and No Harm) all new or enhanced software activations
* Tracks progress and provides project status reports according to the information needs of the stakeholders including, at times, executive level staff
* Acts as a business subject matter expert
* Assists with training of business operations office staff on use of system, business processes and procedures
* Provides on-call application support (24 x 7 x 365), as required
* Travels domestically and internationally, as required
Qualifications
Required Qualifications
* Bachelor’s degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
* 3 years of experience as an IT Business Analyst
Preferred Qualifications
* 5+ years of experience as an IT Business Analyst
* Proficiency in MS Suite (Excel, PowerPoint, Word, Visio, Project, Access)
* Experience gathering and documenting complex system requirements, technical specifications and developing detailed system diagrams
* Experience in analysis techniques, such as requirements gathering and use case development
* Experience delivering in-house and externally-developed applications
* Understanding of failover, disaster recovery and mirroring concepts and experience delivering mission-critical applications in a high-availability environment
* Knowledge of SDLC, DPaCE, or Agile methodologies
* Experience with FOS, Rally, Planview, Fieldglass, Quality Assurance Testing Tools and HP Quality Center (ALM)
* Broad understanding of crew operations or flight operations processes
* Strong organization, planning, interpersonal and negotiating skills
* Strong analytical, estimating and problem solving skills
* SQL experience is a plus
Qualifications (Continued)
* Ability to explain technical concepts and adjust messaging based on the audience, including non-technical groups
* Ability to adapt to unexpected events, new facts and rapidly changing circumstances
* Ability to thrive in a sense-of-urgency environment and leverage best practices
Additional Locations: None
Requisition ID: 21397
Nearest Major Market: Fort Worth
Nearest Secondary Market: Dallas
Job Segment:
Business Analyst, Engineer, Computer Science, Information Systems, Finance, Engineering, Technology
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