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Assistant Manager Ramp Services YTZ
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Location: Toronto
Job type: Permanent
Aircraft type:
Contact:
Sector: Business & Administration
Job Role:
Porter Airlines has revolutionized short-haul flying with a warm and effortless approach to hospitality, restoring glamour and refinement to air travel. Porter is an Official 4 Star Airline® in the World Airline Star Rating®.
The airline currently offers flights to Toronto, Ottawa, Montreal, Quebec City, Fredericton, Saint John, Moncton, Halifax, St. John’s, Thunder Bay, Sault Ste. Marie, Sudbury, Timmins, Windsor, New York (Newark), Chicago (Midway), Boston and Washington (Dulles), and has seasonal flights to Mt. Tremblant, Que., Stephenville, N.L., Myrtle Beach, S.C., Burlington, Vt., and Orlando-Melbourne, Fla.
Job Details
FUNCTION: This position reports to the Station Manager, YTZ and the incumbent is responsible for overseeing all ramp activities.
DUTIES AND RESPONSIBILITIES:
* Manage daily operations in a safe and efficient manner, while maintaining a constant flow of communication with all teams both verbally and by email
* Manage, direct, discipline and oversee the personal growth of all team members
* Ensure that all team members are trained in their duties and training records are kept current and on file
* Manage team member schedules, vacation and payroll
* Conduct team member performance reviews
* Ensure compliance with company safety policies and procedures
* Develop communication and collaborative strategies within the group to promote team-building and enhance team member engagement
* Assist in developing and managing annual budgets, monitor monthly financials and control operating expenses
* Responsible for correct supply and monitoring of ground equipment, communication equipment, and safety equipment for the team
* Liaise and collaborate with other departments and provide day of operation support to other operational departments including Customer Service, FBO, and Catering
* Actively participate in Porter’s Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy
BEHAVIOURAL COMPETENCIES:
* Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
* Teamwork: Working collaboratively with others to achieve organizational goals.
* Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
* Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
* Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.
* Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
QUALIFICATIONS:
* Minimum 3 years’ experience in a supervisory role with proven experience and knowledge within an airport ramp environment
* Ability to take ownership of work, with a proactive and positive work ethic
* Solid planning and execution skills, with the ability to make decisions
* Strong people leader and coach
* Excellent time management and organizational skills
* Flexibility and ability to multitask
* Strong ability to manage conflict
* General knowledge of health and safety regulations
* Valid driver’s license with a clean Driver’s Abstract
* Excellent written and verbal communication skills
* Mechanical aptitude for equipment
* Ability to hold and maintain all required security clearances
* Flexibility to work after business hours, weekends, holidays and on-call as issues arise
LOCATION:
Billy Bishop Toronto City Airport - YTZ
* Post Date November 15, 2018
* Reference ID 48-31-35
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