Ancillary Revenue Analyst

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Location: Australia
Job type: Permanent
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Sector: Operations
Job Role:

We know what sets Virgin Australia apart is our people and the drive that we all have to make a real difference for our guests. Our culture encourages innovation whilst ensuring that our guests remain the focus of our business. We deliver a highly professional and polished service, whilst ensuring that we are safe in everything that we do. We want dedicated people who are passionate about customer service and ready for the challenge of working in a challenging environment.

The reality is that being a team member of the Virgin Australia group of airlines involves hard work but is very rewarding. Our people are at the cornerstone of the business and their award winning service to every guest every day is putting the magic back into flying.

About the role:

As a Product Executive – Ancillary Revenue within the E-Commerce team, you will be responsible for providing the insight and knowledge to drive ancillary revenue growth. In particular this role will be focused on the “UpgradeMe” bidding product.

Your key responsibilities will include:

* Analysing product types and markets to formulate optimal selling proposition

* Optimising online transaction paths for ancillary travel product and services

* Reporting and making recommendations to increase conversion

* Working through digital marketing campaigns to drive revenue

Working closely with internal and external stakeholders, you will deliver on day to day operational requirements for the commercial transactional paths in line with the E-Commerce website strategy.

Who you are:

A strong communicator. You have the ability to communicate complex thoughts and ideas clearly.

A people person. You collaborate and engage with the internal and external stakeholders understanding relationships are key

An innovative thinker. You can come up with out of the box ideas and solutions to increase revenue.

Commercially savvy. You have business smarts, and can drive solutions that will provide a return on investment.

An analytical mind. You have a planned and systematic approach to business improvement that relies on detailed analysis and collaboration to produce specific outcomes.

A team player. You work collaboratively to achieve the goals of the Ancillary Revenue department.

What you’ll need:

* Good understanding of product and ancillary revenue

* Knowledge of budgeting and cost centre management processes

* Experience in a Business Analysis role or a revenue management role

* A strong understanding of Business Analysis principles and practices

* Understanding of online booking engines and shopping cart structure

* Understanding of online purchase behaviour

* Knowledge of best practice online system design to maximise conversion rates

* Knowledge of analytics and reporting tools (eg SiteCatalyst, Cognos, Google Analytics)

* Advanced use of Microsoft Office tools

What you’ll get from us:

Other than the opportunity to work for an award winning airline…

As a Virgin Australia team member, you will also receive fantastic employee benefits including discounted flights for you, your family and friends (across domestic and international) and global accommodation options.

Interested?

This role is key to improving Virgin Australia’s online value proposition for Ancillary travel products leading to extensive revenue growth for the airline. Are you up for the challenge?
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