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Analyst Learning Systems

Position Summary
The Analyst is responsible for the analysis, development, technical support, and documentation of the learning systems used by JetBlue University (JBU). These systems include but are not limited to: a training records and scheduling system, a Web-based learner portal, training proficiency data collection tool, Metrics that Matter survey tool, and interfaces between these systems and other supporting systems.

Essential Responsibilities
• Creates deliverables during system upgrades/implementations using best practices of the JBU Learning Systems technical team
• Works with users to design processes and reports based on business needs and training data collected
• Develops, tests, and deploys reports using SQL Server Report Services and other technologies as required
• Develops and maintains automated electronic interfaces between learning systems and other corporate systems
• Develops and maintains Web-based user interfaces for learning systems
• Provides first-, second-, and third-tier technical support to JBU Crewmembers on all learning systems
• Provides support to JetBlue Crewmembers who experience difficulties while taking synchronous or asynchronous Web- or Computer-based training
• Creates technical documentation of learning systems and their interfaces
• Works on special projects as assigned
• Other duties as assigned

Minimum Experience and Qualifications
• Bachelor’s Degree in related field
• One (1) year experience working with Web-based and data-driven applications / systems
• Proficient with Microsoft Office
• Intermediate SQL skills
• Experience with SQL Reporting Services, Crystal Reports, and/or equivalent reporting engine
• Web development/programming skills (.NET / Java / PHP / etc)
• Excellent customer service and interpersonal skills
• Excellent verbal and written communication skills
• Excellent time management skills and attention to detail
• Must pass a ten (10) year background check and pre-employment drug test
• Must be legally eligible to work in the country in which the position is located

Preferred Experience and Qualifications
• Experience with XQuery and XML manipulation
• Familiarity with administering electronic record keeping, learning management (LMS), or scheduling systems
• Intermediate or better knowledge of Java

Crewmember Expectations:
• Regular attendance and punctuality
• Potential need to work flexible hours and be available to respond on short-notice
• Well groomed and able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun

Equipment:
• Computer and other office equipment

Work Environment:
• Normal Office Environment

Physical Effort:
• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the crewmember(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Expectations may be subject to change as the needs of the organization change.

JetBlue Airways Corp. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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