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Airside Manager
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Location: Manchester
Job type: Permanent
Aircraft type:
Contact: Jet2.com
Sector: Leisure/Hospitality/Travel
Job Role: Ground Crew Jobs, Airside Team Leader Jobs, Middle Managers Jobs
At Jet2.com and Jet2holidays we are all Customer Helpers responsible for creating memories and ensuring our customers Have a Lovely Holiday.
Reporting to the General Manager - MAN, the Airside Manager will ensure our customers receive the very best service whilst travelling through the airport by overseeing all airside services contracted to provide support to Jet2.com aircraft and passenger operations at Manchester. With a focus on Back of House Operations, this role has a real focus on driving Service Delivery and developing relationships with key internal and external stakeholders to ensure we deliver a quality product at MAN.
The Airside Manager will play a pivotal role in achieving our "On Time Performance" targets. Working closely with our Ramp Management teams and key service providers, you will ensure all elements of the agreed SLA minimum standards are achieved while safety and security are maintained. You will take appropriate action to rectify any issues, whilst always fostering and maintaining good internal and external relations with our contract partners and the Airport. A visible presence on the Ramp, you will observe the operation and proactively identify areas for improvement and work with the Ramp Management team to review performance. In addition you will be accountable for providing management information to General Manager and will attend meetings regarding contractual or operational issues, acting as an ambassador for the business.
The successful candidate will already be demonstrating Role Model Behaviours. You will have extensive knowledge of Ramp Operations and a proven track record of service delivery in a fast paced airport environment.
Previous contract and supplier management experience is essential for this role and previous experience of working closely with key stakeholders within Manchester Airport would be beneficial.
We are looking for a great motivator, who can drive performance and is able to build relationships with multiple stakeholders and influence at a senior level. Previous Ground Handling management experience is required along with excellent administration skills including KPI management and SLA monitoring.
The Airside Manager will play a pivotal role in achieving our "On Time Performance" targets. Working closely with our Ramp Management teams and key service providers, you will ensure all elements of the agreed SLA minimum standards are achieved while safety and security are maintained. You will take appropriate action to rectify any issues, whilst always fostering and maintaining good internal and external relations with our contract partners and the Airport. A visible presence on the Ramp, you will observe the operation and proactively identify areas for improvement and work with the Ramp Management team to review performance. In addition you will be accountable for providing management information to General Manager and will attend meetings regarding contractual or operational issues, acting as an ambassador for the business.
The successful candidate will already be demonstrating Role Model Behaviours. You will have extensive knowledge of Ramp Operations and a proven track record of service delivery in a fast paced airport environment.
Previous contract and supplier management experience is essential for this role and previous experience of working closely with key stakeholders within Manchester Airport would be beneficial.
We are looking for a great motivator, who can drive performance and is able to build relationships with multiple stakeholders and influence at a senior level. Previous Ground Handling management experience is required along with excellent administration skills including KPI management and SLA monitoring.
In return, we offer an excellent salary and benefits package with fantastic opportunities for progression in a growing business.
This is a great opportunity to be part of an exciting forward thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 9 UK bases.
Help us to send our all-important customers on holiday with Jet2.com and Jet2holidays!!
Help us to send our all-important customers on holiday with Jet2.com and Jet2holidays!!
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