In this role, you will be responsible for supervising and controlling flight-handling activities such as Flight Editing, Check-in, Transfers, and Boarding, in order to ensure a high service standard is maintained. You will achieve optimum customer satisfaction and on-time departure of flights. You will also deputise for the Airport Services Duty Officer and/or Airport Representative.
Specific accountabilities include:
You will have a relevant diploma or vocational qualification combined with a minimum of four years job-related experience. You will need a minimum of three years of experience in an Airline or GHA as ground staff involved in passenger handling and ground operations.
You will need a solid understanding of Conditions of Carriage, International Civil Aviation Safety and Security procedures in accordance with ICAO and IATA and local authorities. An overall knowledge of airport functions in terms of passenger and baggage handling, weight and balance and dangerous goods regulations. Fluency in English (written and oral) is required.
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