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Airport Services Supervisor Qatar Airways Vienna
About your job
We are looking for an experienced customer focused individual with previous supervisory experience to join the team in Vienna as Airport Services Supervisor. Reporting through to the Airport Services Duty Officer you will supervise your team to deliver exceptional customer service to our customers to ensure they receive the award winning 5 star service Qatar Airways is renowned for.
You will deal with flight delays, disruptions, denied boarding along with day to day management of the team.
Key accountabilities:
- Facilitate ramp handling in liaison with all airport staff to expedite departures
- Supervise the airport team to ensure on-time flight closure and working towards overall on-time performance
- Plan efficient duty allocations of manpower during duty periods for Customer Service Agents and provide support to the Airport Services Manager in case of flight disruptions, misconnections and other passenger related disruptions
- Provide leadership, demonstrate team building skills, direct staff and evaluate performance as well as being able to build on constructive feedback
- Generate various reports and support with administrative tasks where needed
The successful candidate will ideally have:
- Trade or vocational qualification
- A recognised IATA airline certificate
- Overall knowledge of airport functions in terms of passenger handling and passenger operations with supervisory experience preferred
- Good understanding of conditions of carriage, International Civil Aviation Safety and Security procedures
- Fluency in written and spoken English
- Training in areas such as Passenger Services, Baggage Services, Ground Operations, Dangerous Goods Regulations and ramp handling
- Ability to work shifts is essential
- The right to live and work in Austria
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