Airport Services Agent Qatar Airways Zagreb

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Location: Croatia
Job type: Contract/Locum
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Job Role: Airport Agents Jobs

About Your Job

As an Airport Services Agent, you will provide an excellent service to customers at the airport terminal, and help create a stress-free environment for customers whilst travelling.  You will ensure a total quality service and adhere to safety policies and security standards of the company.

Specific accountabilities include:

  • Being visible to ensure that the highest level of service is provided in a professional manner
  • Liaising with Check-In, and other related areas for the smooth acceptance of passengers
  • Escorting and directing arriving/departing passengers to the respective areas such as Hotel Desk, Visa Counter, Transfer Desk, Premium Lounges, and Boarding Gates
  • Assisting Duty Officer to handle company materials and records
  • Working with GHA for quick processing of hotel and transfer passengers
  • Conducting pre-flight administration to ensure the smooth running of every Qatar Airways flight departure

 

 

About You

To be successful in this role you must have a high school qualification or diploma

Minimum of 2 years’ experience in an airline or Ground Handling Agency is essential. Knowledge of airport ramp operations and safety is an advantage.

You should be service oriented with good interpersonal skills. Knowledge in IATA standard reservation/ticketing procedure is a strong advantage with fair knowledge of world geography and proven experience with the Amadeus reservation system.

Good interpersonal and communication skills in English and Croatian is essential along with knowledge of PC-based applications are also required.

 

 

 

 

 


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