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Airport Retail Department Mgr
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Airport Retail Department Mgr
Job Locations
IE-Ireland
Job Post Information* : Posted Date
6 hours ago(28/01/2019 11:21)
ID
2018-2125
Number of Openings
1
Category
Retail
Location
IE-Ireland
Job Post Information* : External Company Name
Dublin Airport Authority
Job Post Information* : External Company URL
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Assignment Category
Specified Purpose Full Time
Overview
In this role you will report to one of the Retail Managers based in Dublin. You will be responsible for effectively managing and supporting the operation across the departments on a shift basis, ensuring all activity is aligned towards achieving sales and operational objectives. You will implement the category strategy from Central Support teams by establishing goals and action plans to maximize sales and productivity. You will ensure that retail team members deliver a great customer experience, visual presentation, operations and loss prevention standards in line with our ARI processes. Key to this role is achieving sales budgets through execution of visual merchandising guidelines and planograms while embedding a ‘customer before task’ ethos by motivating and coaching staff using ARI Selling Skills as the lever.
Qualifications
* Minimum of three years retail experience
* Proven track record in managing and motivating staff in a fast-moving retail environment
* Proven track record in delivering on sales targets
* Excellent understanding of retail standards
* Excellent understanding of Microsoft Outlook (Navision desirable)
* Commitment to ARI Values & ARI Way
Responsibilities
* Be fully accountable for performance of your department on a shift basis
* Ensure each Team Member has a clear understanding of their objectives, both in terms of sales and customer service both on a shift basis and via the formal PM process
* Ensure Product Knowledge training is ongoing and staff are engaging with the Knowledge Hub
* Act as key support and escalation point for staff as necessary with relevant stakeholders and escalate to Retail Manager where appropriate
* Communicate departmental priorities and updates on progress versus same throughout the shift via real time data from Retail Category Manager
* Increase sales versus budget and versus last year within departments by focussing on PAS (Passenger Average Spend) as a key metric.
* Ensure highest shop floor standards are maintained at all times within departments
* Ensure supervising and staffing levels are correct to meet the demands of the business via completion of the Deployment Planner via the administrative process
* Actively manage the performance of team members through regular reviews and performance log/PDR process
* Encourage professional development and mobility within the team member group to support global succession planning.
* Encourage positive employee relations environment by addressing issues quickly and escalating as appropriate.
* To carry out any other exceptional duties as determined by the business from time to time
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