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Airport Administration Coordinator

Due to the growth of our team, we are currently seeking a dynamic Airport Coordinator to join our Customer Experience (Cabin Crew) team. Primarily based at Auckland Airport, with regular travel to Christchurch your main function will be to deliver top-notch administrative support to our Auckland and Christchurch ports.

Reporting to the Cabin Crew Manager New Zealand, the key responsibilities of this role are:

* Problem solving transactional cabin crew issues and escalating more complex problems (as required):

* Providing administrative approval of requests for various entitlements (i.e. sick leave) or benefits within defined authority limits;

* Processing leave applications and acting as the point of call for payroll queries, escalating to the CCM team as appropriate;

* Tracking and highlighting trends on crew performance and absenteeism, preparing all necessary supporting documents for CCM to review and take prompt action;

* Assuming responsibility and accountability for Aircraft Liquor Licencing process, and General Manager Certificate process for Customer Service Managers;

* Supervision and coordination of the weekly cash collection;

* Ensuring facilities at all ports are maintained, including adherence to safety standards, ordering of stationery, catering and any other ad hoc equipment as required;

* Planning and organisation of interviews for cabin crew members;

* Proactively identifying ways to improve processes and better support front line team;

* Maintaining high level relationships with internal stakeholders, airport authorities and external service providers.

There is a need for you to be pretty self-sufficient as well as flexible and truly able to own the process and your job. We know this is a challenging role and we expect a lot but we also offer a lot to the right candidate- you will have the chance to work with a driven, high performing team and there is a real opportunity here for you to make your mark and contribute your knowledge to a great organisation in an exciting industry.

To be successful in this role, you will hold relevant experience, knowledge or qualifications in:

* Human Resources administration, payroll, rostering and general administration experience

* Demonstrated stakeholder management experience

* Strong written and verbal communication skills

* Thorough problem solving and strong prioritisation ability

* Exceptional attention to detail

* High level customer service skills

* Intermediate MS Office

If you think you have the passion, can-do attitude and experience to play an integral role within the team please get in touch as we would love to hear from you!

The Jetstar Group has airlines in Australia, New Zealand, Singapore, Japan and Vietnam. Since launch in 2004, we have grown from a team of 700 to 7,600 and have flown more than 200 million passengers. Collectively we now offer more than 4,200 flights a week to more than 80 destinations in 17 countries and territories across the Asia Pacific region, with a fleet of more than 120 aircraft. Our vision is to make the world more accessible, and our mission is to set the standard for everyday low fares, fun travel and great value.

I would like to apply for the post of Airport Administration Coordinator bases at your esteemed organisation. I have attached my CV.

CV:

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