Airport Administration Coordinator
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Location: Melbourne
Job type: Part Time
Aircraft type:
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Sector: Operations
Job Role:
Due to the growth of our team, we are currently seeking a Port Coordinator to join our Customer Experience team in a part time capacity (average 22.8 hours/week). Primarily based at Melbourne Airport, your main function will be to deliver top-notch administrative support to our Melbourne, Newcastle and Adelaide ports in a friendly, efficient and professional manner.
Reporting to the Manager, Crew Performance South the key responsibilities of this role are:
* Timely and effective resolution of cabin crew issues and queries;
* Effective communication liaison between cabin crew members and the cabin crew management (CCM) team;
* Track and highlight trends on crew performance and absenteeism, preparing all necessary supporting documents for CCM to review and take immediate and prompt action;
* Ensuring facilities at all ports are maintained including adherence to safety standards, ordering of stationery, catering and any other ad hoc equipment as required;
* Acting as the point of call for all cabin crew team members regarding day to day queries such as ASIC renewals, car park access, uniforms, and security access;
* Processing leave applications and acting as the point of call for payroll queries, escalating to the CCM team as appropriate;
* Planning and organisation of interviews for cabin crew members;
* Provide various administrative support as directed by the management team;
* Maintaining high level relationships with internal stakeholders, airport authorities and external service providers.
We really want to talk to you if you are a customer service focussed individual, who is seeking a challenging role and who thrives working across multiple ports where no two days will be the same. You must be a real people person, with passion for supporting a busy and dynamic individual, have excellent administration skills and thrives in a busy, bustling environment. You will also enjoy working in a fast-paced sometimes unpredictable role, you will also be super organised, detail oriented, positive and able to use your initiative.
There is a need for you to be pretty self-sufficient as well as flexible and truly able to own the process and your job. We know this is a challenging role and we expect a lot but we also offer a lot to the right candidate- you will have the chance to work with a driven, high performing team and there is a real opportunity here for you to make your mark and contribute your knowledge to a great organisation in an exciting industry.
To be successful in this role, you will hold relevant experience, knowledge or qualifications in:
* Human Resources, payroll, crew planning and general administration experience
* Demonstrated stakeholder management experience
* Strong written and verbal communication skills
* Thorough problem solving and strong prioritisation ability
* Exceptional attention to detail
* High level customer service skills
* Intermediate MS Office
We value diversity and flexibility at Jetstar, this role is a Part Time position, however the days and working hours can be flexible.
Please do not delay and submit your application ASAP!
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