Administrative Assistant

Apply now

Location: Crawley
Job type: Permanent
Aircraft type:
Contact:
Sector: Business & Administration
Job Role:

6991

Administrative Assistant

Category: Administration

Job ID: 6991

Location: Crawley, England

Posted Date: November 20, 2017

Apply

Keep Me In Mind

Add to Cart

Requisition ID: 6991

Want to work with some of the most talented, dedicated people on the planet? Do you value relationships, commitment, innovation and integrity? Want to be a part of a company that has been named numerous times as America’s Best Employer in Aerospace and Defense by Forbes magazine?

Then Rockwell Collins is the place for you. Join our team and build a rewarding career while helping to deliver the most trusted source of aviation and high-integrity solutions in the world.

We are currently searching for a Administrative Assistant to join our team in Crawley, West Sussex. At Rockwell Collins, we believe a solid work-life balance creates a healthy lifestyle and inspires creativity and innovation. We value our people and invest in their development, growth and success at our company by providing development opportunities through Rockwell Collins training, networking and mentoring.

Interested yet? Apply now and embark on your next worthwhile adventure!

Job Summary

Rockwell Collins is the global industry leader across a wide range of aviation products and services.
The Customer Support Administrator will support the Cabin Connectivity and Flight Deck Satellite Communications teams, be the first point of contact for SATCOM related enquiries.
The successful candidate will have excellent administrative and communication skills to assist the team with the day to day management of their workload, they will have the ability to multi task in an ever-changing service desk environment. Good all round organisational skills are essential. The successful candidate must be confident and able to communicate effectively with internal and external teams and customers.

Job Responsibilities

The Customer Support Administrator will be responsible for:
* Recording, categorising and on-going management of support tickets, progressing them through to a successful resolution.
* Daily management of the team mailbox.* Performing daily checks.* SATCOM Activations for multiple services.* Ensuring business support applications are kept up to date.
* Production of training and presentation material for internal and external customers.
* Liaising with multiple internal and external service providers, building and maintaining relationships with them.
* Owning incidents and BAU requests.
* Updating and creating process documentation and knowledgebase articles to improve support processes.
* Escalation and notification of maintenance and service impacting incidents.
* Identifying potential areas for service improvement, then suggesting and planning activities to improve the customer experience.

Basic Qualifications

Advantageous skills to have:

* Strong organisational, time management and administrative skills.
* Excellent customer service skills.
* Good Microsoft Office skills, including Excel and PowerPoint.
* Excellent attention to detail.

Personal Attributes:

* Able to be proactive and use initiative at all times.
* Customer oriented attitude.
* Able to set priorities and manage workloads in order to meet deadlines whilst paying attention to detail.
* Able to follow processes & procedures.
* Strong organizational time management and administrative skills.
* Excellent communication (written and verbal) and interpersonal skills.
* Ability to manage high degree of multi-tasking.
* Cultural sensitivity and ability to build relationships with a wide range of people.

Rockwell Collins is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, gender, sexual orientation, gender identity, disability, or any other protected status.

Share this job

* Share on Facebook
* Share on Twitter
* Share on Linkedin
* Share by Mail
Apply for this job

CV:





x
We use cookies Cookie policy. Our Privacy policy. Agree