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Accounting Customer Service

Position Description

 Monitor work in process by attending production meetings and maintaining files containing information regarding workscope requirements, customer communication and expectations.
 Prepares, generates and submits invoices. Analyzes and distributes WIP reports as required.
 Compare engineering reports with invoices, identifying over and above costs and invoicing opportunities.
 Initiates the required action for response to customer invoice questions/concerns. Provides a close liaison role with service engineers, operations, logistics and materials.
 Carry out customer contract requirements in the invoice process.
 Monitor and maintain pricing structure, price increases, and discrepancies.
 Monitors and analyzes gross margins on an ongoing basis, proposing solutions for corrective action to appropriate persons as required.
 Issues credit memos for invoice errors, if applicable.
 Manages documents as per company, customer, and regulatory standards and process. Assures required information is entered into the appropriate computer system (internal and external). Performs assigned system maintenance to various electronic files.
 Responsible for observing and reporting any issues or concerns in support of the company-wide quality, environmental and Safety Management System [SMS] policies.
 Carries out additional projects as assigned.
Position Requirements

 Communicates effectively with customers (both internal and external), demonstrating effective use of written, verbal, non-verbal, and active listening skills, employing relevant knowledge, skills, and judgment to achieve organizational goals.
 Strong planning, organizational, analytical, decision making and problem solving skills.
 Strong interpersonal and teamwork skills that include demonstrated experience with negotiation, conflict resolution and customer service.
 Experience working in a culturally diverse environment with a demonstrated sensitivity to other cultural norms and practices.
 A commitment to professional practice and continuous professional improvement.
 Working knowledge of company instructions and export compliance.
 Thorough knowledge of production management, inventory purchasing and sales/marketing computer information systems.
 Working knowledge of PC’s in the current company operating system environment including the use of Microsoft Office productivity software with the ability to adapt to changes in technology (both hardware and software). Strong Microsoft Excel and Access skills, including formatting, formulas and queries.
 Knowledge of products/engines/propellers/accessories in respective business unit/site and technical skills appropriate to role.

Must be authorized to work in the US.

I would like to apply for the post of Accounting Customer Service bases at your esteemed organisation. I have attached my CV.

CV:

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